IT Support Technician - projects and exposure to IT Management

Hours of work: 7.30 to 9:30am start time, 4 - 6pm finish time

IT Retail

Qualifications:

NA

Contact number:

This fast-paced and growing organisation is seeking an experienced, all-round IT Support Technician to support their IT Manager in maintaining and developing the business's IT hardware and software. This is a true BAU and projects mix at the 1st to 2nd line level.

This opportunity offers long-term security & technical development at a growing business.

Skills and Qualifications:

• Experience in troubleshooting desktop, laptop, tablet, and mobile phone devices.
• Minimum 2 years’ experience in an IT Support role.
• MS Office knowledge (Outlook, Excel, Word, PowerPoint)
• Navision or Business Central knowledge is an advantage.
• Flexibility in working hours to accommodate the needs of the business.

Company Information:

With innovation, design, and high-profile brand partnerships, they lead the way with on-trend and in-demand consumer products.

For over a decade, the organisation has been trusted and respected by leading retailers & partners, including a large portion of high street retailers to create bespoke own brand and licensed product ranges.

Role Description:

• Troubleshoot, problem-solve, and resolve IT issues effectively and efficiently.
• Provide good service through email and in person.
• Manage internal helpdesk system.
• Ensure IT Support processes are both followed and documented.
• Install authorised software on desktops/laptops and servers.
• Diagnose system errors and other issues.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Set up accounts for new users.
• Work as part of the wider IT Team to support the delivery of its goals and objectives.
• Deliver individual projects alongside support work.