Receptionist, Healthcare

The practice is looking for a Medical Receptionist to join our experienced team.

37 hours per week

Monday to Friday

You should have a good understanding of IT and administration systems, be a good team player and have a flexible approach to work. You will have a pleasant, approachable and caring attitude, excellent telephone skills and be committed to providing a patient focused service.

Practice population: 14,000

Semi-rural location

Team: 4 Partners, 4 Salaried GPs, 2 Pharmacists, 1 Paramedic,2 Community Matrons, 5 Practice Nurses, 3 HCA, 20 Admin

Clinical system: EMIS

Training / Teaching practice

CQC Rated Good

High QOF achievement

Active member of our Primary Care Network

Role Summary

The main purpose of the role is to provide a point of contact for patients and act as a focal point of communication between patients, doctorsand other clinical staff. The postholder will share reception and clerical duties within the Practice and at thebranch surgery as required, including use of the telephone and any other equipment as deemed necessary to carry out the duties listed below.

Reception
Duties

To book appointments for patients with doctors and nursing staff and to ensure that patients who need urgent attention are seen.

The accurate scanning of medical records, medicalcorrespondence and other paperwork.

Sorting of post, both internal and external.

To retrieve notes for doctors and nurses as required.

To record all visits and messages and ensure thatthey are passed on to the appropriate person in an efficient manner.

To receive patients and supervise flow of patients to doctors and nurses.

To assist with computerised repeat prescriptionsand other computer systems.

Administration duties as required for the efficient running of the Practice.

Ensure that the Reception/Waiting area is tidy andready for use by incoming colleagues and patients/visitors to the practice.

To ensure that there are adequate supplies ofstationary and other routine documents available in the consulting rooms,reception and waiting areas.

To provide cover duties for other members of staffin case of holidays or sickness, in order to ensure the smooth running of the Practice.

To assist with the implementation of new systemsto ensure continued development of the Practice.

To ensure patient confidentiality at all times.

To prepare tea and coffee as required, as part ofan agreed rota.

The post-holder will participate in any training programme implementedby the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similarwork

Confidentiality:

• Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• Inthe performance of the duties outlined in this job description, thepost-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have accessto information relating to the practice as a business organisation.
  
  All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health& safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual,and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in away that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards
• Activelyreporting of health and safety hazards and infection hazards immediatelywhen recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scopeof the job holders role
• Undertaking periodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Safeguarding

To recognise that promoting the welfareand safeguarding children, young people and adults is everyones business…