Customer Care Advisor​/Planner

Customer Care Advisor/Planner (Administration)

Job Type: 3‑month contract (potential to go permanent)

Location:

Oldham

Salary: £14.50 per hr. via PAYE

Client:
Equans

EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations.

EQUANS is a Bouygues group company.

About the Opportunity

Join a dedicated and fast‑paced team where your customer‑first attitude will make a real difference every day. As a Customer Care Advisor/Planner, you'll be at the heart of ensuring customers receive exceptional service, working closely with operatives, planners and internal stakeholders. This is a fantastic opportunity to develop your administrative and planning skills within a supportive environment where no two days are the same.

If you thrive in a busy, people‑focused role and enjoy problem‑solving, this could be the perfect next step in your career.

Key Responsibilities

Manage incoming customer interactions via phone, email and digital portals, ensuring a professional and timely response.
Confirm and book appointments using the Castleton Maintain system, ensuring accurate diary management.
Raise, update and close support tickets to track customer requests and ensure issues are resolved efficiently.
Investigate and resolve customer complaints, escalating where necessary to meet SLAs.
Maintain accurate and up‑to‑date customer information within the CAFM system.
Communicate effectively with operatives/engineers, MCC/Northwards teams, and other key stakeholders.
Arrange follow‑on appointments for incomplete works and ensure jobs are properly closed as completed or cancelled.
Handle multiple inboxes and conduct customer satisfaction surveys.
Support general administration duties and contribute to continuous process improvement.
Assist in onboarding and supporting new starters where required.

What Do You Need?

To be successful in this role, you must have:

Strong organisational skills and a high standard of customer service.
Confident communication skills, both written and verbal, with the ability to communicate professionally at all levels.
IT proficiency, including Microsoft Office and internal systems.
Experience in planning, responsive repairs, service contracts or partnership arrangements (desirable).
Understanding of appointment processes, local government or RSL structures (advantageous).
Right to work in the UK (VISA/PORTW as applicable).
A Full & Clean UK Driver's Licence (as stated in role profile).

What Happens Next?

Once you've submitted your application, you can expect to hear from our recruitment team within 2-4 working days to discuss your suitability and next steps. You'll receive a call from a Manchester-based number starting with 0161.

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy