Extra Care Assistant; Housing

Overview

We have a new, part-time opportunity for a Extra Care Assistant (Housing) to work at our Extra Care Service in Bath.

You will be part of a dedicated team where you will work with the Extra Care Scheme Manager to provide a high-quality housing management service, which ensures the delivery of safe and secure service provision. You will work to ensure our housing management services exceed customer expectations.

This is a part time position, working 21 hours per week across Monday – Friday 9am – 1pm but 9am – 2pm on a Wednesday.

• To provide advice and guidance for repairs, tenancy management and rents, handing on to specialist teams across Guinness where required to ensure a high quality and responsive service for Extra Care residents.
• Engage and communicate effectively with residents signposting local area information and services.
• Respond positively and timely, using agreed standards to resolve resident complaints.
• Liaise closely with on-site contractors to minimise disruption; keeping residents informed and updated of progress of ongoing works.
• Liaise with internal and external teams to ensure that all customer concerns are followed up whilst supporting the protection and safety of our customers, with safeguarding procedures ensuring appropriate identification, monitoring and reporting of safeguarding concerns.
• Complete routine health and safety inspections including fire safety and periodic visual inspections of fire equipment and complete relevant electronic reporting, ensuring compliance with all relevant Health and Safety legislation and guidance.

We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. You’ll not only be an experienced customer service professional, but you’ll also be a great team player and have a basic understanding of health and safety requirements.

• Experience of working with customers and acting on their feedback to deliver great customer service.
• The ability to work together and communicate well with others.
• Proven problem-solving and decision-making skills.
• A good level of IT skills and knowledge.
• Good communication (verbal and written) administration skills.

• Competitive pay £13.36 per hour (equivalent to £24,343 per annum, based on a 35 hour week)
• Permanent, contracted, part time hours.
• Helping to save for your future - Guinness will contribute up to 9% towards your pension on a matched basis
• Company sick pay after a qualifying period and Life Assurance.
• Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets
  and many other shops, online retailers & leisure activities.
• Employee Assistance Programme,
  plus more!

If you are interested in joining us and would like to apply for this role, please apply with your CV and covering letter.