Group Helpdesk Manager

Group Helpdesk Manager

The closing date is 28 January 2026

An exciting opportunity has arisen to be part of our NCA Estates Departments Centralised Helpdesk/Clerical team to manage, monitor & support the Help Desk Operatives around the daily activities and its functions on the Help Desk and the Estates Reception Offices.

You will support the Group CAFM and Asset Manager in the continued development of the CAFM (Computer Aided Facilities Management) system.

Good communications with the team, contractors/external agencies and wider hospital staff at all levels. Ensure appropriate response within the agreed KPI s.

You will be literate and numerate, and willing to develop computer skills. You will be required to carry out some lone working on relevant tasks & record task information via the Trusts CAFM systems (PPM & Reactive).

Provide E&F management team with up-to-date reports on request, showing the status of various workloads of different types and categories. Analyse and summarise complex data sets.

Provide support to the Estates and Facilities teams with the day-to-day operations of the Estates Department in terms of PPM and reactive tasks.

Attendance at training courses as & when required.

Manage Help Desk staff including workload management, training and development, recruitment and selection, appraisal, grievance and disciplinary, and attendance management.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we re always looking for people who demonstrate our three core values
- care
, appreciate and inspire
- to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.

By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Learn more about us in our Candidate Information Pack (opens in existing window)

To read more information about the advertised role, and the main job duties/responsibilities please open the

Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:
www.careers

• NVQ Level 3 in Business Administration or equivalent experience.
• Evidence of continuing personal and professional development.

• To demonstrate the ability to plan and manage own workload in order to contribute to the provision of an efficient and timely Estates Help Desk Function.
• Experienced in the direct management of staff.
• Willing to undertake training and development to support the Help Desk and wider Estates function.
• Experience of being able to work under pressure and to meet deadlines with frequent interruptions.
• Proficient in the use of a range of MS Office packages.
• Experience of using CAFM systems and Cisco software system.
• Experience of working in a healthcare setting.
• Recognised management qualification

• Excellent organisational skills
• Excellent verbal, written and communication skills across a range of staff groups, patients contractors and visitors.
• Ability to deal with people in a sensitive, objective and articulate manner.
• Excellent analytical and judgment skills demonstrating an ability to interpret and act on complex information.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northern Care Alliance NHS Foundation Trust