Installation Technician - Town ME

Overview

Location:

947 Stillwater Ave, Old Town, ME 04468, USA

Job Description

Posted Tuesday, December 16, 2025 at 5:00 AM

REPORTING TO:
Service Manager EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Provides automotive repair and maintenance services for customers, including but not limited to:
  Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.
• Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
• Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
• Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
• Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
• Returns cores, batteries and used tires to designated security areas for appropriate handling.
• Maintains a minimum average productivity of 50% during any consecutive sixteen-week period.
• Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
• Completes all required training and certification for the position, including but not limited to LMS training, safe equipment operation training, and relevant certifications.
  • Take and pass all required and assigned LMS training
  • Complete all required safe equipment operation training
  • Become a Licensed State Vehicle Inspector (state-specific requirement)
  • Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified
  • Become ASE certified in G1, A4 and A5
  • Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s condition
  • Attend meetings and training sessions as needed. Typically, several times per year.
• Quality, Safety & Housekeeping Responsibilities
  • Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions
  • Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service
  • Installs seat and steering wheel covers and floor mats prior to entering customers’ vehicles
  • Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment
  • Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc.
  • Participates in daily and weekly shop maintenance programs as designated by Service Management
  • Complies with established safety and loss prevention programs to include protective eyewear
• Additional Responsibilities (Performs other functions as required.)
  • Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status
  • Reviews and authorizes time worked and attendance records in DAYFORCE daily and weekly
  • Complies with the provisions of VIP’s culture and service standards
  • Participates actively in team meetings
  • Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met
  • Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste
• Facility and Equipment Maintenance
  • Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
  • Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs
  • Ensures appropriate steps are taken to maintain a clean service department throughout the business day
  • Any facility or equipment issues should be entered into the facility or equipment database
• Proce…