Customer Service Representative - Route Animal Hospital

About the Role

Be the first smile they see. The voice they trust. The heart of our front desk.

At Route 516 Animal Hospital
, we’re more than just a veterinary clinic—we’re a team that leads with compassion, connection, and care. We’re looking for a Customer Service Representative to join our part‑time crew and bring warmth, efficiency, and energy to our front desk.

Because we care—about pets, their people, and the team members who make it all happen. As a full‑service hospital, we offer everything from wellness care to surgery with cutting‑edge technology and a close‑knit, supportive team.

We pride ourselves on delivering gold‑standard care while making every client and patient feel seen, heard, and valued. If you thrive in a fast‑paced environment where every day makes a difference, we might be the perfect match.

• People person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail‑obsessed, keeping appointments, records, and communication running smoothly.
• Master multitasker who can stay cool and kind even during the busiest times.
• Tech‑savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate—especially when pet parents are stressed.
• Wants to grow skills in a hospital that values professional development and team culture.

• Up to a 5% match on your 401(k).
• Generous CE allowance.
• Uniform allowance.
• Discounted pet care for your personal pets.
• PTO for employees working 25+ hours/week.
• A robust Employee Assistance Program—packed with tools and resources for your well‑being.
• Access to Encore Vet Group’s learning library.

Pay Range: $16 – $18 per hour (based on experience and skills; final pay determined during hiring).

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out:

Route 516 Animal Hospital is proud to be partnered by Encore Vet Group – see what that means for you: