Supervisor, Medical Office - Primary Care - Physician Practice

Overview

Supervisor, Medical Office - Primary Care - Physician Practice

HMH PHYSICIAN SERVICES, INC. Old Bridge, New Jersey

Requisition #

Shift: Day | Status:
Full Time with Benefits

Overview:
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Supervisor of the Medical Office provides coverage and support, under the direction of the practice administrator and physician(s) of the practice, coordinates and supervises clerical team members and the clinical team members when assigned by the Clinical Program Manager, practice operations, and business functions including but not limited to scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing.

Serves as liaison between the practice and the administration. This position will split time between 2 sites Bay Family Medicine, Old Bridge and 462 Barclay St, Perth Amboy. The schedule between offices will be based on the practice needs between 7:30am - 7:30pm.

A day in the life of a Supervisor of the Medical Office at Hackensack Meridian Health includes:

• Operational Support:
  Oversees team members and leads by example to ensure patients and visitors are greeted in a prompt, courteous and helpful manner.
• Monitors flow of patients within the office and ensures that team members and patients are aware of delays.
• Develops and enforces team member work assignments and maintains master work schedule. Works with practice administrator in developing and implementing goals and objectives.
• Oversees office operations and ensures functions are being completed.
• Assists in recruitment, development and supervision of team members. Billing Oversight:
  Assists in overseeing the billing practices within the office. Ensures that key functions are completed timely and accurately, including accurate data entry of demographic information, charge and payment posting, and end of day procedures.
• Keeps abreast of reimbursement procedures and insurance requirements and regulations and communicates necessary information to team members.
• Runs billing reports regularly including appointment reconciliation reports and keeps aware of visit data.
• Assist with monthly report preparations with new patient volumes, expense variances, OT explanations, and revenue.
• Ensures that collected monies are stored safely according to practice protocol.

• Work Flow:
  Serves as a liaison between the practice administrator, the providers, and the team members.
• Coordinates activities between clinical and clerical team to promote teamwork, and facilitate intra-office communication and problem solving.
• Ensures office has adequate inventory while monitoring purchases to ensure approved vendors are utilized and orders remain within budget parameters.
• Assists practice administrator with addressing facility issues through coordination of property work orders and repairs as needed.
• Follows appropriate protocol for engaging vendors, seeks required approvals prior to engaging services, and provides timely follow up of invoice processing.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.
• Physical requirements:
  
  standing, walking, kneeling, stooping, crouching, crawling, climbing, stretching, reaching, pushing, pulling, lifting (20 lbs or more), dexterity, visual and hearing abilities, and the need to react quickly in emergencies.

Education,

Knowledge, Skills and Abilities Required:

• High School diploma, GED, or equivalent.
• Prior supervisory experience or minimum two years experience in a medical office, and two years progressively responsible clerical/secretarial experience involving public contact.
• Excellent communication skills, leadership abilities,…