Order Processor

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers.

Join a company where your contributions help move the world forward—one shipment at a time.

The Order Dispatch Specialist will act as a superuser by prioritizing and executing the wave plan while creating and maintaining reports of daily data communication transactions. The Order Dispatch Specialist will be the primary contact for troubleshooting and conducting diagnostic testing to resolve problems, aid in coordinating orders with customer service, operations and transportation, track the progress of waves, release work to the floor, and maintain an open line of communication with the operations management team as well as assist in making and clearly communicating key business decisions.

• Develop, analyze, modify, and execute the wave plan to ensure predetermined ship schedules are met for all customers while maintaining a level workload of activity across all shifts.
• Prioritize daily schedule and create reports as needed to monitor, track, and measure performance at all levels.
• Provide technical assistance as a superuser while conducting diagnostics to investigate and resolve problems.
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources or locate and leverage the appropriate external resources to solve problems as needed.
• Document procedures and solutions for help desk issues.
• Work closely with Transportation and Customer Service teams to evaluate truck loads, fill expedite requests, and/or change routing.
• Work closely with Inventory teams to ensure inventory integrity when replacement product is needed to fill an order.
• Monitor and respond to email and phone calls in a timely manner.
• Ensure communication between replenishment associates for stock replenishment are completed to release orders to the floor in a timely manner.
• Other duties as assigned.

• High School or GED required.
• Minimum of 1 year’s experience in warehousing or distribution required.
• Extensive working knowledge of EWM, SAP, and WMS systems.
• MS Office skills to include Word, Excel, Outlook and PowerPoint as well as data entry and typing ability.
• Experience as a super user in distribution or warehousing strongly preferred.
• Excellent communication skills, both verbal and written, and the ability to speak effectively before groups.
• Attention to detail and data accuracy.
• Ability to read and interpret documents such as safety rules, operating and maintenance manuals and to write routine reports and correspondence.
• Must be team-oriented, able to handle multiple tasks and priorities, and adapt to changing situations in a high-stress environment.
• Ability to understand abstract relationships, develop ideas, and solve problems creatively.
• Flexibility to work different shifts if necessary and overtime with little or no notice.

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.

• No travel required.

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