Aftermarket Sales Manager - Aircraft Owners

Overview

We are seeking a full-time Aftermarket Sales Manager 1 in our Olathe, KS location. In this role, you will be responsible for being a passionate sales professional directly engaged with prospective and existing aircraft owners and customers to grow Garmin sales and ensure their success with our products and services, satisfaction, and long-term loyalty to Garmin. This role must be a product/services champion and customers from a similar operational perspective.

This role also serves as a motivated, positive, solution-oriented thinking sales professional that is team driven with excellent communication skills and responsive to all customers, both external and internal.

• Demonstrate knowledge of the relevant avionics industry and Garmin aviation products and services
• Identify, solicit, cultivate and manage sales and upsell opportunities with dealers, aircraft owners, fleet operators, and governmental agencies and be accountable for regularly achieving established sales revenue and growth goals
• Build and present product presentations demonstrating knowledge of Garmin products and showing a good level of comfort presenting in front of customers
• Demonstrate the ability to build strong working relationships with your key point-of-contact with aircraft owners, and either aircraft owner organizations making yourself known as the primary commercial representative for Garmin
• Demonstrate ability to provide timely notes after key customer visits with a good level of detail; submit weekly reports with the appropriate detail, on time, and develop action plan for follow-up accordingly
• Provide timely, diligent and professional follow-up to customers and internal associates, regardless of travel with periodic oversight from management or the team
• Demonstrate proficiency identifying and solving problems through analysis, best practices, plan development, and execution
• Assist in modifying marketing strategies, sales displays, brochures, rebates, promotions, and unique product requirements for global consideration and/or within the appointed region
• Work effectively with colleagues in multiple disciplines across the organization to execute on sales initiatives, sales growth, and solve customer issues
• Quickly identify, gain internal consensus/alignment and create plans to respond to challenging situations that limit sales potential for our products and services
• Efficient travel to, and positively represent Garmin at trade shows, customer events, and other industry events
• Collect industry and competitive information for internal consideration and action
• Drive dealer, aircraft owner, and product insights into the business by connecting appropriate teams with feedback as well as guiding feature and priority roadmaps

• Own the voice of the customer to adjust Garmin business, aftermarket dealer and/or OEM practices as well as improve existing and develop new products and services
• Grow sales with constant engagement in assigned communities and constantly evaluating/targeting where the aircraft ownership conversations are happening (digitally, social media, fly-in) globally
• Be a passionate ambassador of all customers, current and new, and enthusiastically help customers with their needs and concerns quickly
• Maintain an understanding of product benefits, model specific upgrade programs, operational capabilities and limitations as an individual product, as installed in a specific configuration/aircraft model and as a system
• Collaborate with key stakeholders to establish, manage, communicate and elevate dealer performance of the end-customer delivery experience
• Proactively organize and host aircraft owner group events at Garmin facilities with manufacturing tours, hands-on training and new product sales presentations
• Summarize issue and feature requests, track progress towards implementation and routinely report to leadership

• Bachelor's Degree AND a minimum of 3 years of relevant work experience OR an equivalent combination of education and relevant experience
• Private Pilot, aviation technical background, or proficiently demonstrate the ability to sell the…