Floral Designer

Job Title

Floral Designer

Floral

Non-Exempt

Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to:
District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
Floral Department Manager.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
• Escorting them to the products they’re looking for
• Sourcing products that are out of reach
• Loading or unloading heavy items
• Making note of and passing along customer suggestions or requests
• Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Cleans, processes, and cuts flowers appropriately.
• Responsible for the department in the absence of Manager or Assistant Manager.
• Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
• Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
• Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.
• Ensures floral products are fresh in the shop and throughout the store.
• Takes special requests for product either in person or over the telephone.
• Counsels customers regarding plants and floral care.
• Identifies key areas to place specials within the store.
• Operates as a lead with the floral clerks, training them and handling telephone orders.
• Orders flowers and supplies daily or as needed with the direction of the Floral Manager.
• Works with customer issues and product problems.
• Understands the basics of floral products, care and handling, plant and flower identification, and can explain product requirements to customers.
• Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Delivers product as necessary.
• Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).
• Reads industry references, listens to floral experts, and remains open to new ideas.
• Helps with and may decorate in-store events.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

• Instructs, assigns work, reviews work, plans work of others, maintains standards, and coordinates activities.
• Has the authority to recommend disciplinary actions.

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High School or three years of similar or related work experience.

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20…