IT Coordinator, Manufacturing M-F, 1st shift

Position Summary

Position Summary...

• Diagnoses and resolves complex manufacturing and equipment issues (for example, PLC controller commands, machine configuration changes, calibration adjustments) by gathering required information and formulating an action plan.
• Utilizes diagnostic tools and standard operating procedures to resolve issues.
• Interprets test results to determine corrective actions.
• Leverages technical documentation and process knowledge to troubleshoot problems.
• Engages support teams (for example, maintenance crews, vendor technicians) as needed to assist in resolution (for example, reprogramming or mechanical adjustments).
• Manages and resolves production incidents, requests, and escalations received through various communication channels (for example, shift reports, email, system alerts, in-person requests).
• Monitors incident and request queues, categorizes urgency, validates root causes, and coordinates the delivery or installation of assets (for example, spare parts, tooling, consumables) upon approved request.
• Tracks the status of work orders and downtime tickets, assigns tasks to other teams, escalates as needed, and updates maintenance logs and templates.
• Identifies trends in recurring equipment failures and process deviations by reviewing downtime and maintenance logs.
• Determines when a series of issues indicate an underlying root cause, follows escalation procedures based on severity, and communicates trends effectively.
• Provides analysis and recommendations to resolve systemic issues and improve overall equipment effectiveness (OEE).
• Maintains accurate records of troubleshooting activities, corrective actions, and equipment performance to ensure compliance with safety and quality standards.
• Supports audits and inspections by providing required documentation and demonstrating adherence to standard operating procedures.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
• Respect the Individual:
  Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Respect the Individual:
  Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Respect the Individual:
  Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity:
  Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Serve our Customers and Members:
  Delivers results while putting the customer first.
• Serve our Customers and Members:
  Makes decisions based on reliable information; balances short- and…