Private Duty Scheduler

Since 2015, Bright Star Care has been a trusted name in both skilled and non-skilled home care across the Kansas City Metro area. Our mission is simple: to deliver the highest quality care with compassion, reliability, and professionalism. As we continue to grow, we are seeking a Private Duty Scheduler who thrives in a fast-moving environment and takes pride in solving complex scheduling puzzles that keep clients and caregivers connected.

The Private Duty Scheduler is the heartbeat of daily operations — balancing the needs of clients, nurses, and caregivers to ensure every shift is filled and every client receives the care they deserve. Managing over 2,000 client hours per week, this position requires someone who is strategic, organized, and calm under pressure. The ideal candidate sees scheduling as a strategic game of problem-solving, where success means no client goes without care.

• Own the
  
  Schedule:
  
  Build, manage, and adjust daily/weekly schedules to fill all open shifts across 2,000+ client hours per week.
• Prioritize with
  
  Purpose:
  
  Triage incoming requests, call-offs, and last-minute changes with a strong sense of urgency and sound judgment.
• Communicate Constantly: Act as the primary contact for field staff and clients regarding scheduling changes, confirmations, and shift details.
• Solve the Puzzle: Strategically match caregivers and nurses to clients based on skills, preferences, and availability to ensure strong client-caregiver compatibility.
• Stay Ahead of Issues: Proactively monitor schedules to anticipate potential gaps or conflicts before they occur.
• Collaborate Closely: Work with the Branch Manager, Clinical Director, and Recruiting team to align staffing levels with client demand.
• Support Coverage: Step in for on-call scheduling rotations and assist in crisis coverage in the field when needed.
• Track and Improve: Monitor metrics such as unfilled shifts, employee utilization, and client satisfaction to continuously improve performance.

• Experience: 1–2 years in a fast-paced scheduling, staffing, or coordination role (home care or healthcare strongly preferred).
• Mindset: Strategic, puzzle-oriented thinker who thrives on bringing order to chaos.
• Skills: Exceptional multitasking, time management, and prioritization abilities.
• Communication: Confident and professional phone presence — comfortable making dozens of calls daily.
• Technology: Proficient with Microsoft Office and scheduling platforms.
• Personality: Positive, proactive, and relentless about finding solutions to keep care seamless.
• Requirements: Valid driver’s license, reliable transportation, and insurance.

• Purpose: You’re the key to ensuring clients receive the care they need when they need it.
• Impact: Every day, your work directly affects the lives of clients and caregivers across the metro.
• Culture: Collaborative, compassionate, and fast-paced — we support each other while making a real difference.
• Growth: Opportunities to advance as our organization expands its footprint and service lines.

Bright Star Care is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.