Underwriting Specialist OR Executive Underwriter

Zurich Direct Markets BU

Zurich Direct Markets BU is seeking an Underwriting Specialist or Executive Underwriter for our Finance and Insurance (F&I) Underwriting team located in Overland Park, Kansas. Direct Markets specializes in offering F&I products and solutions to the automotive industry. This role is hybrid with three in‑office days per week (M‑W) and will be filled at either Level II or Level III based on experience and qualifications.

Analyze and underwrite new and existing F&I business to support the portfolio’s long‑term growth and profitability while delivering excellent service to our customers and the sales organization. As part of our team, you’ll play a key role in supporting Zurich’s financial objectives and reputation for reliability and forward‑thinking solutions.

• Make sound underwriting decisions within assigned authority, ensuring both profitability and customer retention.
• At an account‑level, analyze and underwrite new and existing F&I business, working independently under general direction within delegated authority levels.
• Qualify accounts to meet the organization’s underwriting appetite.
• Calculate target pricing by utilizing underwriting tools and models appropriately.
• Understand and analyze risk.
• Negotiate pricing and other terms with the sales organization to close the deal.
• Service accounts, handle declinations/cancellations.
• Review detailed Dealer Product Questionnaire (DPQ) with key sales personnel for accurate setup, implementation and to identify growth opportunities.
• Update and maintain key applications with rating and other pricing variables.
• Work with internal teams to ensure accurate and complete onboarding.
• Maintain accurate documentation for all underwriting activities.
• Support the organization’s sales culture by serving as a key contact for assigned territory.
• Provide technical advice that enables sales and customers to solve problems and/or improve business.
• Anticipate customer needs and monitor trends to recommend changes.
• Proactively manage a portfolio of accounts, addressing customer needs and supporting retention.
• Apply rating tools and methodologies to own work area to deliver to customers and offer suggestions for improvements.
• Prepare and review contracts.
• Calculate settlement offers.
• Business travel, as required.
• Extended hours during peak periods and as required.
• Regular predictable attendance including in‑office on team days (Mon‑Wed).

• Develop and maintain relationships with the sales organization, collaborating on proposals and general business needs to support acquisition, retention and profitability.
• Data querying and reporting to support internal and customer requests.
• Perform analysis of underwriting profitability and identify trends.
• Lead and facilitate periodic account reviews for assigned territory.
• Contribute to continuous improvement by sharing insights and participating in team initiatives.
• Attend and participate in virtual and in‑person sales team meetings with a planned and well‑prepared purpose.

• Assess complex customer cases, evaluate their unique needs and apply technical techniques and know‑how to recommend a solution.
• Build relationships with customers by handling a range of queries and providing advice with the development of an account to create additional value.
• Research primary data sources, select relevant information, analyze key themes and trends and make recommendations supporting operational decision making.
• Analyze risk data and market trends to support business growth and sustainability.
• Analyze department needs, develop and recommend alternatives for improvements to processes, customer service or products.
• Monitor and review work undertaken across a number of small to medium‑scale projects or a large complex project to ensure appropriate use of resources and adherence to schedules.
• Provide advisory services to colleagues daily, measuring exposure and analyzing risk in order to provide appropriate coverage that meets the organization’s risk and compliance processes.

• Take action to manage ongoing personal development.
• Model…