Penncom Telecommunicator Dispatcher

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world‑renowned leader in education, research, and innovation. This historic Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly‑regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

As an employer, Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Penncom Telecommunicator Dispatcher – Dispatcher Senior

Dispatcher Senior

At Penn Public Safety, our mission is to enhance the quality of life, safety and security of our community. We strive each and every day to earn the trust, confidence and respect of our community. This website provides an overview of some of the many services we offer to those living, working and visiting Penn’s campus: https://(Use the "Apply for this Job" box below)./

This is a full‑time Dispatcher and Call Taker position working in a 911/511 Communications Center on assigned shifts. The high‑priority nature of this position requires Dispatchers to work various shifts to maintain Penn Comm operations on a 24‑hour, seven (7) day basis, including day, evenings, nights, Saturdays, Sundays and holidays.

A Dispatcher operates a multi‑line telephone console system and radio equipment to accurately send and receive messages. The role requires accurate entry of information into a Computer‑Aided Dispatch (CAD) system and assignment of all requests for Police, Fire, Emergency Medical, Security Services or other services. Dispatchers monitor all access security systems, fire alarm systems, notification systems and Closed‑Circuit Television (CCTV) monitoring equipment.

They provide appropriate responses to information received and observed, dispatch and coordinate responses of public safety agencies, ask probing questions to interpret and resolve callers’ situations, and notify serious incidents to various agencies within the University of Pennsylvania, as well as to outside local municipal, state and federal agencies.

Employees hired for this sensitive position must complete a 40‑hour APCO Telecommunications Course, an approved CPR certification course and other required training within their probationary period of six months. This position reports directly to a Dispatch Supervisor and is considered essential personnel. The Division of Public Safety values diversity and seeks talented staff from diverse backgrounds.

• A high‑school diploma or GED required, and at least 1 year of work experience or an equivalent combination of education and experience.
• Must be able to read and write the English language, be proficient with computer applications, key accurate information in a timely manner, handle multiple tasks at one time, possess good communication and listening skills, and remain calm during stressful situations, including ability to work shifts, holidays and overtime when required.
• Must sign a confidentiality statement.

The University of Pennsylvania is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment…