Customer Service Generalist

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures.

Job Purpose and Impact

The Customer Service Generalist will process routine customer facing order management activities. In this role, you will use your general understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers.

Key Accountabilities

* Receive and process straightforward customer orders across multiple platforms following standard procedures.

* Receive and process clerical and administrative change requests following defined policies and procedures.

* Assist customers and senior staff with order status, invoices, contract balances and other information needed to complete an order.

* Assist in processing standard document requests from customers and confirm final shipping and quality documentation and specifications to customer.

* Escalate undocumented issues that are not commonly defined or known to higher level staff.

* Proactively identify risks and opportunities, within area of scope, to improve the order management processes.

* Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.

* Other duties as assigned

Qualifications

Minimum Qualifications

* High school diploma, secondary education level or equivalent

* Minimum of four years of related work experience

Preferred Qualifications

* Customer service or order management experience

Position Details

* Location:

Wayzata,MN | Olathe, KS | Wichita, KS

* Schedule:

Monday to friday | 8:30am-6:30pm (Hybrid)

* Posting type:
Internal & external

* Relocation assistance is not provided for this role

* The business will not sponsor applicants for work visas for this position

* Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.

* The expected salary for this position is $44,000-$55,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.

At Cargill we put people first.  As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit:  learn more (subject to certain collective bargaining agreements for Union positions).

Equal Opportunity Employer, including Disability/Vet