Readiness Specialist
Listed on 2025-12-31
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
About Rivian
Rivian is on a mission to keep the world adventurous forever. We build emissions‑free electric adventure vehicles and seek curious, courageous souls to join our team. We constantly challenge what’s possible, reframe old problems, seek new solutions, and operate comfortably in uncharted areas.
Role SummarySeasonal Adventure Readiness Specialist – a critical part of the Rivian Service team during peak seasonal periods, providing seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. This temporary 6‑month rotational role offers a comprehensive overview of our entire service operation and is an entry point for future careers as a Technician, Service Advisor, or Parts Advisor.
ResponsibilitiesThis dynamic role spans three key areas:
- Vehicle & Site Operations
- Receive, inspect, and process incoming vehicle inventory.
- Maintain quality and delivery readiness through washing, detailing, and charging.
- Manage vehicle logistics: lot organization, shuttling, and key management.
- Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles.
- Service Production Support
- Assist technicians with basic vehicle repairs, focusing on Pre‑Delivery Inspection (PDI) tasks and Express Lane work.
- Learn to safely use hand tools and power tools under supervision.
- Support the workshop by maintaining tool and equipment readiness.
- Front‑of‑House & Parts Support
- Act as a friendly first point of contact, greeting owners and creating a welcoming environment.
- Shadow Service Advisors to learn customer concerns documentation and work‑order systems.
- Assist the Parts team with receiving, stocking, organizing parts, and fulfilling basic parts requests for technicians.
- Training & Career Development
- Participate in the TRAIL program – hands‑on learning, technical training, and professional growth.
- Receive mentorship and on‑job training across multiple service roles.
- Complete Rivian Learning Network (RLN) modules.
- Explore pathways to long‑term roles such as Service Technician, Service Advisor, or Parts Advisor.
- High School Diploma or GED (required).
- Experience in a hands‑on environment (e.g., retail, hospitality, warehousing, basic mechanical work). One year of direct automotive experience preferred.
- Strong desire to learn, high adaptability, and passion for working with hands.
- Excellent communication and teamwork skills.
- At least 21 years old with a valid driver’s license and no driving‑related suspensions or revocations within the past 3‑5 years.
- Ability to work a flexible 40‑hour week, including varied shifts, weekends, and holidays.
- Physical ability to perform occupational tasks: sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, lifting up to 50 lbs.
- Frequent hand use for grasping, tools, data entry, communication, or customer interaction.
- Ability to read and interpret documents such as safety rules, instructions, or schematics.
Rivian is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, gender, gender expression, gender identity, genetic information, disability, age, military/veteran status, marital status, or any other protected characteristic.
Candidate Data PrivacyRivian may collect, use, and disclose your personal information during the recruitment process. This information may be shared with internal personnel and external service providers and may be transferred internationally as required by law. Please note that we are not accepting applications from third‑party application services.
ContactFor accommodations to assist you in the search and application process, email: candi
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