EDS Service Department Coordinator

About DH Pace

DH Pace Company, Inc. is a privately owned distribution, construction and service organization that offers a full line of door and related products as well as commercial security solutions. With more than 95 years in business, the company operates over 50 U.S. offices across 24 states and achieved company‑wide sales exceeding $1 billion in 2024.

We are looking for a Department Coordinator to effectively coordinate field employees in Olathe, KS. This role will ensure that our services meet or exceed customer satisfaction, and it is ideal for someone experienced in dispatching or scheduling.

• Schedule technicians to customer job sites and finalize job details for processing.
• Collect customer cash‑on‑delivery payments prior to job completion.
• Maintain technicians’ schedules by removing completed tickets and ensuring open tickets are properly scheduled for materials, billing, and voided tickets.
• Generate, review, and manage department reports to meet customer expectations and commitments.
• Assist with billing paperwork and meet customer billing requirements.
• Create and maintain service tickets to ensure service dates are met.
• Collaborate with the estimating team to provide service quotes when required.
• Support field technicians with technical or mechanical troubleshooting.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Perform additional responsibilities as assigned.

• Proficient with Microsoft Office Suite.
• Experience in dispatch or high‑volume field administration is a plus.
• Excellent communication skills with a focus on customer service.
• Strong time‑management, organizational, and multitasking abilities.
• Professional representation of the company at all times.

• Medical, dental, and vision options available on the first day of the month following your start date.
• Paid time off: 13 days accrued annually during your first year; 16 days during your second year.
• Paid holidays:
  New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
• Floating holidays: up to 2 per year.
• Competitive compensation with annual performance evaluations.
• 401(k) retirement plan with employer match.
• Company‑paid life insurance, short‑term disability, and long‑term disability.
• Additional benefits available.

DH Pace Company, Inc. is an Equal Opportunity Employer and complies with all relevant laws and regulations. The contractor will not discriminate against employees or applicants who discuss, inquire, or disclose pay. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status. All employees maintain confidentiality of compensation information unless required by a formal complaint, investigation, or consistent with legal duty for disclosure.

Successful completion of references, employment verifications, background check, and drug screen is required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to an employee without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please do not call or email for unsolicited applications.