Collections Specialist

Position:
Collections Specialist

Reports to:

CFO

Culligan’s Collections Specialist is responsible for monitoring Accounts Receivable reports for each of our 3 locations, identifying past due accounts, reaching out to customers to resolve past dues invoices and securing payments. Outbound communication and follow‑up to our existing customers is essential. The primary responsibility for this role will be to reduce the dollar amount of overall past due accounts and to prepare reporting on accounts receivable.

This role will need to work closely with the accounting and customer service teams to research and resolve billing issues and discrepancies. Additionally, this role assists with other administrative duties as needed. This is an in‑person position and regular, in‑office attendance is required during business hours.

• Outbound collection calls for business and residential past‑due accounts.
• Monitor accounts on a daily basis.
• Identify outstanding, past‑due account receivables.
• Contact clients and discuss their overdue payments, secure payments or payment plans.
• Investigate historical customer data for debts and bills.
• Take actions in order to encourage timely payments in the future.
• Process customer payments.
• Resolve billing issues.
• Prepare and present reports on collection activities and progress.
• May perform other duties as needed and/or assigned.

Self‑motivated, high‑energy individual. Professional who thrives on being in a hands‑on role with a strong sense of urgency and ability to multi‑task, and remain composure. Professional who thrives on winning by collecting past‑due balances.

• Minimum 3+ years in a collections‑related role or equivalent work experience.

• Strong Excel skills.
• Ability to multi‑task, strong organization skills.
• Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions.
• Ensures a positive attitude and team orientation is exhibited in verbal and non‑verbal communication.
• Proficient in using Microsoft Office and ability to operate standard office equipment.
• Net Suite experience a plus.

Position Type:
Full‑time

Work Schedule:

Monday–Friday, 8:00 AM–5:00 PM

Work Location:

Onsite
Hourly Pay Range: $26.50–$31.00 per hour, based on experience

• PTO
• 7 paid holidays plus a paid birthday
• Culligan Home Service benefit at no cost during employment
• 20% employee discount on Culligan products
• Medical insurance (60% company‑paid), company‑paid life insurance, and short‑term disability
• Optional dental, vision, long‑term disability, and voluntary life insurance
• 401(k) retirement plan with company match