Service Shop Manager

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

The Service Shop Manager position is responsible for managing all skilled service mechanics/technicians, support staff and service shop activities for the shop. Assigns work within company facilities and at remote field locations. Also supports technicians in prioritizing and locating field service customers.

• Customer Solutions including Oil Lab, Vision Link, Standard Jobs, Estimating and Quoting and Customer Value Agreements (CVA)
• Technical Support (internal and external)
• Service Excellence Program/Digital Excellence Program
• Technical Communicator Team (TC’s)
• Interact with Caterpillar representatives and dealer counterparts, attend service and technical support meetings and training.
• Service Operations Analysis
• Requires light travel (less than 15%), including overnight, generally within territory.
• Able to work a flexible schedule, including nights, weekends and on-call hours as required.
• Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
• May work in situations where hazards may be present
• Other duties as assigned

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

• Service Technician training and/or equipment service and maintenance training through accredited technical schools, dealerships or manufacturer factory training preferred. High school diploma required, college and/or technical education preferred.
• Five or more years of previous hands‑on equipment diagnostics and advanced troubleshooting experience working on equipment, including Caterpillar. Candidates with limited equipment experience, but with strong engine experience will be considered.

• Must be able to communicate via email effectively and efficiently (MS Outlook, Word, Excel, etc.)
• Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software and/or technologies.
• Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
• Sense of urgency and self‑initiative, and the personal drive for success.

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well‑being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

• Various medical plan options, including a no‑cost option
• Vision and dental insurance
• Employer‑paid short‑term and long‑term disability insurance
• Employer‑paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

• Competitive pay
• Exposure to world‑class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high‑quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
  
  Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer:
Minorities/Women/Veterans/Disabled.

Listing is current as of Jan 18, 2026 04:44 PM