Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as the onsite point of contact for escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure all tax office associates are scheduled, work is completed by deadlines, and quality standards, priorities and goals are met
• Lead daily huddles and communicate essential information to office associates

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Able to work a flexible schedule of 40 hours per week with flexibility based on business needs
• High school diploma or equivalent or higher

• Experience supervising or managing people
• History of delivering outstanding customer experiences

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to build healthy habits
• Neurodiversity and caregiver support available
• Discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (where eligible)

At H&R Block we remain committed to building a connected culture where trust, care, and connections help us work together and everyone feels they belong. We offer an exceptional work environment recognized on Best Companies lists and opportunities to grow with supportive colleagues.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.