Arrow Food Server

Essential Job Functions

• Must be able to get along with co-workers and work as a team.
• Greets and occasionally seats guest by their name when known and makes them feel welcome and special.
• Writes down food and beverage orders.
• Enters order into computer system, expedites drink order from bar and serves to customer; picks up food orders from kitchen area and serves to customers.
• Performs routine server station work such as preparing toast, dressing salads, ladling soup for guest's orders, etc.
• Deliver table set-ups with food order and clears away in a timely manner.
• Assist other servers and server assistants as necessary.
• Clears and cleans tables and work area as needed.
• Performs all side work as assigned.
• Ensures breakdown of station at end of shift along with daily cleaning tasks.
• Has complete knowledge of menu, prices and drink recipes.
• Wears proper attire in a neatly groomed fashion according to unit standards.
• Handles and solves any concerns and questions customers may have.
• Takes responsibility for handling guest complaints, resolving with or without management assistance.
• Prepares and delivers checks to guest, processes guest payment for guest at the table and closes check in computer system in a timely manner.
• Gives guests a warm farewell when they are leaving.
• Meets the attendance guidelines of job and adheres to regulatory, departmental and company policy as management may direct
• Ability to read, write, speak and understand English.
• Must present a well-groomed, professional appearance.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around ("head on a swivel");
  
  look for opportunities to greet guests and others; please remember that when you are on the floor, you are "on stage".
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.