Quality Control Auditor; Transportation

Quality Control Auditor (Transportation)

The QC Transportation Auditor implements quality control to ensure compliance with contract specifications and applicable regulations. Conducts internal audits in accordance with ISO 9001:2015 in the Transportation Department, which includes, but is not limited to, Freight, Rail, TMP, and Personal Property operations. The Auditor understands and applies ISO concepts, principles, and requirements. Inspects and audits all phases of a variety of services or operations for conformity to established quality, health, and safety, and other operational standards by performing ongoing work for compliance with contractual provisions;

ensures all services listed on the performance requirement summary are performed in a satisfactory manner, specifies areas to be inspected (scheduled and unscheduled), communicates deficiencies to the proper persons, maintains Quality Control files, and documents results of all inspections. May also conduct audits and provide assistance in other functional departments. Plans and completes work independently. Performs independent analysis, determines scope and course of action required, and develops plans to resolve transportation‑related problems.

Monitors and ensures timely resolution of problems. Reviews procedures, work instructions, and other documents to enhance transportation functions. Provides subject‑matter expertise and advice in all transportation‑related functions.

• Applies knowledge in automated information systems (AIS) related to transportation (DPS, CMOS, FMIS, and other systems as required).
• Uses DoD Publications, Army Regulations (ARs), Army Pamphlets (DA PAMs), FAR, Technical Manuals, Performance Work Statement (PWS), and other written publications and directives in the performance of required audits and duties.
• Evaluates the implementation and the effectiveness of the Quality Management System (QMS) in accordance with ISO 9001:2015 requirements and standards. Conducts internal audits in accordance with ISO 9001:2015. Evaluates the Transportation Department’s performance based on ISO, statutory, regulatory, PWS (contractual), and QMS requirements.
• Develops and updates internal audit checklists for use when conducting internal audits.
• Evaluates internal audit findings and results. Prepares and submits audit reports, evaluates responses, and assists with follow‑up, preventative actions, and corrective actions as directed.
• Evaluates, investigates, and tracks Government evaluations and findings. Ensures timely response, evaluates responses, and assists with follow‑up and corrective actions as directed.
• Conducts analysis and reviews problems to determine if problems are human error or systemic. Develops and recommends courses of action to correct problems.
• Identifies areas for improvement. Initiates and monitors Opportunities for Improvement (OFIs) in accordance with applicable procedures.
• Initiates, monitors, and assists with resolving Corrective Action Requests (CARs) and Preventive Action Requests (PARs) as directed in accordance with applicable procedures.
• Conducts process measurements and analysis in accordance with ISO 9001:2015. This may include developing performance measurements and metrics that include charts, graphs, reports, etc. Collects, evaluates, and analyzes data to determine performance trends. Assesses whether the Quality Policy and Quality Objectives are being met.
• Provides input and participates in Quality Reviews, Management Reviews, Process Improvement Team (PITs), and other events as directed.
• Uses technical writing skills to prepare reports, technical papers, procedures, work instructions, and other documents and correspondence as directed. Assists with the development, update, and review of procedures, work instructions, flow charts, and other documents as directed.
• Evaluates customer comments and assists with the resolution of customer complaints. Assesses overall customer satisfaction.
• Assists with developing training plans and other related programs to enhance operations.
• Other duties as assigned.

Computers, printers, and software products are required…