Manager Of Operations - Stt

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The Manager of Operations – STT is responsible for overseeing, coordinating, and optimizing daily office, warehouse, and field operations to ensure efficiency, productivity, safety, and service quality across the St. Thomas operation. This role serves as a key operational leader, ensuring seamless execution from administrative planning to warehouse logistics to jobsite support.

The Manager of Operations plays a critical role in aligning operational execution with company strategy, supporting project and field teams, and driving continuous improvement initiatives. Working cross‑functionally with leadership, project management, warehouse personnel, field supervisors, and external partners, this position ensures operational excellence, regulatory compliance, and high customer satisfaction while supporting sustainable growth and scalability.

• Lead and manage daily office, warehouse, and field operations to ensure smooth, efficient, and safe business processes.
• Serve as the operational link between field teams, warehouse staff, project managers, and administrative functions.
• Develop, implement, and maintain operational policies, procedures, and workflows that support field execution, material readiness, and office coordination.
• Oversee inventory control, warehouse organization, logistics planning, material staging, and jobsite delivery coordination.
• Partner with field supervisors and project managers to support workforce planning, scheduling, equipment readiness, and jobsite logistics.
• Monitor and analyze key performance indicators (KPIs) across office, warehouse, and field functions; prepare reports identifying risks, trends, and improvement opportunities.
• Manage operational budgets, control costs, and allocate resources effectively to maximize efficiency and profitability.
• Ensure compliance with industry regulations, safety standards, labor requirements, and internal company policies across all operational environments.
• Lead personnel management activities, including recruitment, onboarding, training, performance management, coaching, and workforce development for operations, warehouse, and field support roles.
• Drive continuous improvement initiatives through data analysis, process optimization, and collaboration with internal stakeholders.
• Proactively identify and resolve operational issues that impact field productivity, customer commitments, or service delivery.
• Foster a culture of accountability, safety, teamwork, and customer focus across all operational functions.

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 5–10 years of progressive experience in operations management or a comparable leadership role.
• Demonstrated experience supporting or overseeing field‑based operations in a construction or distribution environment.
• Strong understanding of operational processes, logistics, budgeting, performance metrics, and workforce coordination.
• Excellent communication, organizational, leadership, and problem‑solving skills.

• Experience in construction, roofing, building materials, distribution, or other field‑driven industries.
• Proven personnel management experience, including direct supervision of teams across office, warehouse, and field operations, with responsibility for staffing, scheduling, coaching, performance management, and workforce development.
• Familiarity with project management and operational improvement methodologies such as PMI, Lean, Six Sigma, or similar frameworks.
• Proficiency with construction and workforce management software, including Procore, Exak Time, Raken, and ADP, as well as ERP systems (Quick Books), inventory management platforms, scheduling tools, and operational reporting systems.
• Demonstrated ability to lead change management initiatives, implement process improvements, and support operational growth across a multi‑site environment.

• Operations leadership across office, warehouse, and field environments
• Personnel management and workforce coordination
• Field operations support and jobsite logistics
• Inventory, materials, and warehouse management
• Budgeting, cost control, and resource allocation
• KPI tracking, reporting, and data‑driven decision making
• Cross‑functional communication and collaboration
• Safety, compliance, and risk management
• Customer‑focused problem solving and execution

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