Flatwater Back of House Manager

First Council Casino
Newkirk, OK 74647, USA

The BOH Manager is responsible for overall supervision and administration of the F&B Department at their designated properties. This position oversees all outlets within the department including the Restaurant/Diner/Concessions, and onsite or offsite Special Events as they relate to the Back of House. The role organizes the department for effective and efficient service with high quality and consistent products, and ensures coordination and control of Food and Beverage operations related to personnel, operating procedures, cleanliness, hygiene, and food storage and production in compliance with Oklahoma State Health Department requirements.

It also ensures that all guidelines are followed in accordance with gaming regulations, including the National Indian Gaming Commission (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact, and Tribal Internal Controls Standards (TICS). The kitchen manager also supports the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority (OMDA).

• Develops and implements work schedules, performance standards, plans, trainings, and/or programs to ensure effective and efficient services are delivered by the department.
• Develops and maintains budgets, financial reports, and programs as required to ensure limited loss of casino assets and provide quality assurance regarding products and services provided.
• Effectively coordinates guest & service standards for all dedicated events including concerts, VIP parties, weddings, and catered events on and off location.
• Maintains excellent working relationships with other company personnel, vendors, and contractors.
• Handles guest complaints in a timely and professional manner, assists guests and team members with questions and assists guests with personnel-related issues.
• Ensures that all functions and duties are maintained in a professional and efficient manner by all department personnel.
• Approves time for assigned staff and monitors overtime.
• Remains alert to any unusual or questionable activity by casino team members, vendors, or gaming guests and takes appropriate action to correct the situation within established policies and procedures.
• Be able to perform all tasks and have all required qualifications.
• Performs other duties as assigned by the F&B Director/General Manager.

• Monitors all relevant activities of the department to ensure that all applicable laws, rules, regulations, and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Otoe-Missouria Gaming Commission (OMGC) are understood and enforced by departmental personnel.
• Ensures all assigned staff is aware of, understands and complies with regulatory requirements and enforces regulatory standards through discipline when necessary, in the absence of the department manager or under the direction of the department manager.
• Performs all duties in accordance with the company team member handbook, tribal objectives, internal policies, procedures, and controls, and applicable laws and gaming regulations, including but not limited to the state-tribal compact, IGRA, MICS, OM TICS, and the Bank Secrecy Act.
• Maintains the departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc., under the direction of the F&B Director/General Manager.

• Leadership:
  Provide support and leadership direction to individuals directly reporting to this position in accordance with the organizational chart.
• Ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.
• Responsible for the selection, training, and performance of assigned staff. May be required to discipline team members within the area of responsibility, as necessary, and in accordance with delegated authority.
• Ensure departmental staff is aware of standards and expectations through publicity around their enforcement and effective communications of consequences for not maintaining expected standards under the direction of the department manager.
• Ensure team members receive fair and equitable treatment regarding their terms and conditions of employment.
• Assist with developing and implementing staffing plans, training policies and procedures designed to enhance departmental operations in conjunction with the Department Management.

• To perform this job successfully, a qualified candidate must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The position requires hands-on knowledge and experience in hiring, training, scheduling, and supervising staff. Strong decision-making, problem-solving, complaint resolution, resource allocation, and customer service skills are helpful. Ideal applicants will have broad…