Service Manager

Service Manager

Join to apply for the Service Manager role at United Ag & Turf

United Ag & Turf is a John Deere dealership with multiple locations across Texas, Oklahoma, Arkansas, and New Mexico. They serve customers in commercial, construction, agricultural, and consumer markets. The company strives for an exceptional customer experience across all departments including parts, sales, service, and transportation.

Manages service operations within the dealership to maximize return on investment by optimizing service department processes and ensuring internal and external customer satisfaction. Grows profitable service labor sales, controls expenses, and attracts, retains, and engages department personnel.

• Develop, communicate, enforce, and monitor effective service department processes to ensure customer satisfaction.
• Create annual service department goals and budget aligned with the organization’s financial and operational objectives.
• Develop and execute a marketing plan for the service department, monitoring monthly progress to meet goals.
• Coordinate customer clinics, field days, and related promotional events.
• Submit all warranty and Product Improvement Program claims within required time frames to receive maximum credit.
• Schedule and assign jobs and work areas to employees based on their skills and knowledge.
• Review work orders for completeness and accuracy before customer billing.
• Ensure all departmental tools, equipment, and vehicles are in good working order.
• Manage recruiting, staffing, and employee development activities for direct reports.

• Competitive pay plus bonus
• 401(k) with company match
• Health insurance
• Paid holidays and paid time off

The role involves exposure to fumes, airborne particles, moving mechanical parts, vibration, extreme heat and cold, and loud noise levels. Standard office equipment is used, as well as hand tools and forklifts.

* Under the Americans with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education, and other job‑related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion to determine whether reasonable accommodation is available.*

• 3+ years of experience in service department operations.
• Proficiency with standard desktop applications such as Microsoft Office and internet functions.
• Strong written and spoken communication skills for individuals and groups.
• Familiarity with John Deere and competing products.
• Basic understanding of financial principles related to service department operations.
• Analysis and interpretation of internal reports.
• Willingness to work extended hours and weekends.
• Excellent customer service skills.
• High school diploma or equivalent experience.

• Mid‑Senior level

• Full-time

• Other
• Industries:
  • Machinery Manufacturing

Referrals increase your chances of interviewing at United Ag & Turf by 2x.

Apply BELOW