Supervisor, Digital Service

Employer Industry: Transportation and Mobility Solutions

• Salary up to $70,000
• Comprehensive health and life insurance plans
• 401(k) with company match and tuition reimbursement
• Opportunities for leadership mentoring and career advancement
• Casual dress environment promoting a comfortable workplace
• Supportive and collaborative work environment focused on continuous improvement

• Oversee the performance and accuracy of digital agents, ensuring alignment with company policies and service standards
• Monitor and document interactions, identifying areas for improvement in digital agent responses
• Collaborate with internal teams to enhance digital agent capabilities and workflows
• Analyze performance reports to provide insights for improving customer experience outcomes
• Ensure seamless collaboration between digital agents and human agents for effective customer support

• High School Diploma or GED
• Bachelor’s Degree in Statistics, Mathematics, Data Science, Computer Science, or related field, or equivalent relevant work experience
• 2+ years of experience in a contact center or customer service environment
• Minimum of one year of experience focused on identifying trends and patterns within data
• Experience with quality monitoring and/or auditing chats or calls

• Hands-on experience with generative AI, large language models, and/or agentic systems
• Familiarity with data analytics and AI-driven automation
• Prior exposure to process improvement, knowledge management, or content development
• Strong analytical thinking and curiosity about systems and processes

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.