WMS Supervisor

The WMS Supervisor will be responsible for the implementation of the Warehouse Management System Worldwide. After implementation, they will continue to manage the WMS to IT, LE to WMS vendor and WMS-Operations to other business unit’s relationships ensuring compliance with expected service levels. This leader will also work with the Technology Support Manager and WCS software in helping support continuous improvement processes.

(Employees must be able to perform the job functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential job functions.)

• Set up a team to run Print Room activities which include the following:
• Waving orders in preparation for pick, pack, ship
• Review orders ensuring all orders sent to WMS are processed in a timely manner
• Build an Analytical team to maintain WMS systems and processes
• Setup on-call procedures to support WMS issues
• Lead and perform UAT testing for all changes affecting Operations
• Perform problem resolution as necessary
• Work with the business to define service level requirements
• Develop expertise to support WMS configuration. Work with the business to define the processes and translate it into system configuration
• Daily system setup as required to perform Operations such as upgrading packages.
• Develop waving rules for the Print Room staff to execute as needed. Work with Outbound teams to be able to translate business requirements to system rules
• Work with business to maintain a project list, prioritizing projects with IT (if necessary)
• Lead projects for Operations. Maintain active project list and regularly prioritize
• Support Operations Reporting by sourcing data and creating queries necessary to support business. Set up ad hoc queries to support problem resolution
• Update SOPs required with updates and process changes
• Enforce safe work practices, correct and/or escape unsafe conditions, and conduct appropriate follow-up on employee incidents

• Must have extensive experience with MA WMS and config changes, process mapping, SOP updates and understanding of the Manhattan WMS capabilities.
• Works well under pressure
• Train and mentor staff experience
• Problem Resolution skills
• Good verbal and written communication skills
• Ability to adhere to Lands’ End Attendance expectations

• Retail Environment experience
• Order Management experience
• Software Systems Support experience
• Warehouse Management experience
• Previous use of query and analytical tools

• Bachelor’s degree in a relevant field or equivalent work experience
• Professional certifications are a plus
• 2-5 years of relevant professional experience.

• Ability to sit for long periods of time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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