Patient Services Rep​/Henryetta

Join our team as a day shift, full-time, Patient Services Rep in Henryetta, OK.

• We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• We use advanced technology to support our team and enhance patient care.

• Hillcrest Hospital Henryetta is a 30-bed acute care medical center offering a wide range of inpatient and outpatient services, including cardiology, emergency, women’s services, cardiology, general surgery, rehabilitation, withdrawal stabilization and surgery.

• Welcome patients and visitors by greeting them promptly and providing them courteous customer service.
• Answer phone courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members.
• Review face sheet with patient at time of visit and has patient sign sheet verifying information.
• Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic.
• Receive payment for co-pays, co-insurance, and outstanding balances.
• Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.
• Monitor and maintain waiting room and work area to ensure a clean and professional environment.
• Is knowledgeable of the location and contents of the SDS manual.
• Limit access to patient/employees information on a job related need to know basis.
• Demonstrate effective verbal and written communication.

• High School Diploma or GED
• Adhere to all policies, procedures and regulations to ensure patient safety and compliance

• Previous customer service experience
• Previous medical office experience