Patient Access Scheduler

• Would you enjoy being an integral part of a team on the verge of new hospital construction?
• Are you motivated by ongoing improvement and an opportunity to make a measurable impact on rural healthcare in Oklahoma?

CLEVELAND AREA HOSPITAL is an independent, self-managed Critical Access Hospital half an hour west of Tulsa, Oklahoma. As the only hospital in Pawnee County, we are constantly striving to provide the highest level of care by continuously growing and updating our services and equipment. Our facilities include a level IV Trauma Center/ ER, Skilled Nursing/Swing Bed program, Respiratory Therapy, C.T., 3D Mammography, a fully equipped Outpatient Rehabilitation Center, 24/7 Lab, and a Primary Care Clinic.

The organization is a Regional Healthcare Provider in its 10th year of consistent leadership. Continuing the spirit of growth, healing, and service-driven healthcare established when the hospital first opened in 1963, Cleveland Area Hospital is on track to build a new facility, expand our services, and better serve our patients and communities.

• Competitive pay
• Comprehensive benefits package including medical, dental, vision, FSA, and Life/AD&D
• 401k with up to 4% matching after first year
• Excellent PTO accrual from the date of hire
• Generous Tuition Reimbursement Program
• Discounts on our Health Services
• Employee Appreciation and Engagement
  • Birthday, Anniversary and New Hire Gifts
  • Uniform Vouchers (annually and upon hire)
  • Employee Engagement events
  • Employee Referral incentives

Schedules, confirms, and maintains patient diagnostic appointments and OP services. Performs screenings with patients for applicable exams. Notifies patients of procedure prep, direction and expected payment at time of arrival. Pre-registers accounts and updated demographics for all scheduled patients.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Adhere to all policies of the organization, including (but not limited to) job description, dress code, certification/licensure requirements, mission statement, HIPAA, confidentiality standard and patient’s rights.
• Make a positive contribution to the organization’s culture and stay up to date with organization’s communications and directives.
• Must possess strong people skills to communicate effectively with patients, co-workers, Procedure Coordinator, and Service Line Director.
• Contact patient within 24 hours of receiving referral to schedule or notify of required authorization.
• Maintain contact with patient until the referral has been approved, insurance has been verified, authorization has been obtained and patient is ready to schedule.
• Schedule, confirm and maintain patient appointments in scheduling module within EMR.
• Demonstrate streamlined processes to maintain safety and quality through accurate patient identification, validates/updates Master Patient Index (MPI) according to departmental policy, protects personal health information, and accurately interprets physician orders, as evidenced by quality audits and reviews.
• Pre-register patient accounts in EMR prior to arrival.
• Scan documents to patient accounts.
• Enter detailed notes in patient accounts.
• Contact patients prior to appointment to confirm demographic information.
• Contact patients prior to appointment to confirm financial obligations.
• Work with patients and Financial Counselor to meet financial obligations.
• Contact patients prior to appointment to complete required screening forms.
• Contact patients prior to appointment to review exam prep.
• Notify providers of confirmed and canceled appointments.
• Coordinate daily schedules with ancillary departments.
• Check voice mail and e-mail daily and continuously throughout the day.
• Audit accounts daily.
• Maintain a clean, well-organized work area and adheres to infection control guidelines.
• Maintain a clean patient waiting area and adheres to infection control guidelines.
• Assist patients entering and exiting the facility.
• Attend required department meetings.
• Attend required educational, compliance and safety program sessions.
• Complete required educational SWANK…