Clinic Assistant

Position Summary

Under the direction of the Director of RHC, the medical receptionist performs a variety of tasks in the clinic. Essential duties include providing excellent customer/patient services via the phone andin person; referring callers to the appropriate person; making appointments for patients according to their need; assisting patient with clinic forms. The position is considered a crucial link between the patient and the ca redelivered by the clinical staff, both providers and nursing.

The receptionistmust work collaboratively with all clinical staff in support of patient services. Patient services are the key priority in this position. As the firstline to the clinic, this position serves as a point of contact with all departments within the facility.

• Performs day to day administration functions and general office duties
• Register patients according to clinicprotocol
• Ensure the patient information is accurate at each visit including billing information
• Provides information to clinic callers
• Welcomes and greets patients/visitors in amanner that is helpful and friendly
• Schedules patient appointments according to clinic policy
• Collect co-pay and payments
• Reports statistics as required to appropriate person
• Obtain external reports as required bymedical staff
• Informs patient of existing balance andrequest payment of patient at the time services are rendered
• Verifies method of payment (Insurance coverage)
• Calls patients to confirm next dayappointments
• Performs all duties in support of successful EHR implementation
• Ensure reception is well maintained, neatand clean
• Safeguard patient privacy and confidentiality according to HIPPA
• Enter information in patient record
• Performs other duties as assigned

• High School Diploma
• Knowledge of Medical Terminology
• Knowledge of computer and electronicsoftware
• Knowledge of general administrative and clerical procedures
• Working knowledge of healthcare insurance

• Ability to asses, plan and implementaccording to the needs of the facility
• Demonstrate critical thinking skills
• Must demonstrate excellent verbal and written communication skills as well as excellent interpersonal skills with patients, staff and other health care professionals
• Must possess impeccable customer service skills
• Empathy and compassion for patients andthe community is a must
• Knowledge of computer skills
• Professional attitude and demeanor

Employee is regularly required to stand, walk, sit, ascend and descend stairs, possess ability tohandle, finger or feel objects, tools or controls; reach with hands and arms. Employee must frequently be able to lift 25 pounds from the floor to waistlevel and may occasionally be required to lift 50 pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

Arbuckle Memorial Hospital has determined this is a safety-sensitive position. Thetasks or duties assigned to this job could affect the safety and health of the employee or others.