VP​/Commercial Relationship Officer

Position Purpose

Responsible for attracting, growing, and managing full commercial relationships to include loans, deposits, and treasury management services. CROs serve as the bank’s primary contact for business clients, delivering expertise, strategic insight, and tailored financial solutions that add lasting value. Success in this role comes from developing trusted relationships, understanding each client’s full financial picture, and positioning the bank’s capabilities to help them operate efficiently, fund growth, and manage risk.

Play a key role in developing business, articulating Firstar’s value proposition and delivering relationship-based pricing across credit, treasury, and deposits. In addition to traditional credit responsibilities, this role will partner closely with Treasury Solutions Officers (TSOs) on operating and interest‑bearing deposit acquisition, cash‑flow optimization, and overall relationship profitability. Working collaboratively with TSOs to structure and deliver holistic solutions that drive client performance and bank profitability.

• Contribute to achieving market sales goals through developing and strengthening relationships with business clients and prospects through proactive calling, networking, and community involvement.
• Lead the origination, underwriting, and documentation process for commercial loans.
• Analyze financial statements, cash‑flow trends, and operational patterns to recommend integrated credit and funding strategies.
• Partner with Treasury Solutions officers to drive operating account growth to ensure deposit and treasury opportunities are captured.
• Serve as the strategic lead for your client relationships by anticipating needs, identifying opportunities, engaging the right internal partners, and driving solutions that deepen the relationship and expand wallet share.
• Develop and maintain in‑depth knowledge of Firstar’s products and services, as well as knowledge of competitors and competitive products. Proactively promotes bank products and services.
• Actively manage portfolio performance and profitability, including credit quality, cross‑sell penetration, and deposit retention while also utilizing methods of collection under terms of the contract, depending on the feasibility and applicability of each case.
• Work Technical Exceptions (TE) to ensure that Firstar’s security interests are perfected in a timely manner.
• Maintain positive relations with all customers, discussing sensitive personal financial circumstances in a frank, yet tactful manner.
• Provide mentorship to less experienced team members to support their development and overall success.
• Participate in community and industry organizations to leverage local market networks to promote the bank’s brand and develop centers of influence to identify, prospect, and pursue business opportunities.
• Understand and comply with Firstar Bank policies, laws, regulations, and the bank’s BSA/AML Program, as applicable to job duties. This includes but is not limited to completing annual compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity.
• Participate in bank/community activities displaying a high degree of integrity, trustworthiness, and professionalism at all times.
• Other duties as assigned.

• Review construction documentation for completeness and accuracy.
• Review and manage draw process including budget cost overruns and project schedule delays, and the approval and disbursement of draw requests to ensure loans are not over-funded.
• Develop a direct relationship with the borrower and ensure that relationships are being retained even after loan pays off.
• Identify and contribute to the resolution of construction issues that arise during the construction process. Escalate issues as necessary before they become a problem.
• Handle other construction monitoring related duties as needed.