Credit & Collections Account Specialist

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go‑to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

The Credit & Collections Account Specialist is responsible for managing customer credit and collection activities to support company cash flow, reduce risk, and maintain strong customer relationships. This role partners closely with Sales, Service, Rental and internal teams to research, resolve, and communicate account‑related issues accurately and effectively.

Through analysis, follow‑up, and problem‑solving, the Credit Account Specialist manages assigned customer accounts, ensures timely payment of receivables, and supports informed credit decisions. The role applies strong communication, analytical, and organizational skills to balance customer service with effective credit and collection practices, contributing directly to the company’s financial performance.

• Manage assigned open receivables, including proactive collection efforts, dispute resolution, and payment research
• Serve as the primary point of contact for customers regarding account inquiries, payment questions, and account maintenance requests
• Communicate effectively with Sales, Service, Rental, and other internal departments to resolve credit and billing concerns
• Research unapplied or misapplied payments and work with internal teams to ensure accurate and timely posting
• Prepare and set up new customer accounts and credit requests for management review and approval
• Review, analyze, and interpret consumer and business credit reports to support credit decisions
• Maintain accurate account documentation and notes to support consistency, compliance, and continuity
• Follow established credit policies and procedures while exercising sound judgment on account issues
• Perform other duties as assigned to support the Credit & Collections team
• May work in an environment where hazards are present
• Requires frequent use of hands for typing, operating phones, and handling job‑related materials

We value diverse backgrounds and perspectives and rely on each team member’s contributions to deliver accurate, timely, and professional service. This role requires clear and respectful written and verbal communication, strong attention to detail, and a commitment to working collaboratively with customers and internal teams to resolve credit and account‑related matters effectively and in a timely manner.

• A minimum of a high school diploma with two (2) years’ experience in credit and collections is required.
• Experience working in a team‑oriented, collaborative environment

• Knowledge of Bankruptcy and collection laws and regulations
• Knowledge of Uniform Commercial Code (UCC) laws
• Ability to absorb and retain information quickly
• Ability to present ideas in a user‑friendly language
• Proven analytical and problem‑solving abilities and keen attention to detail

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well‑being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

• Various medical plan options, including a no‑cost option
• Vision and dental insurance
• Employer‑paid short‑term and long‑term disability insurance
• Employer‑paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

• Competitive pay
• Exposure to world‑class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high‑quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package.

Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer:
Minorities/Women/Veterans/Disabled.

Listing is current as of Mar 02, 2026 09:44 AM