First Council Player Development Project Leader

First Council Player Development Project Leader (Pay Based on Experience)

Job Category: Marketing

Requisition Number: DATAB
001233

• Posted :
  February 19, 2026
• Full-Time
• On-site

Showing 1 location

First Council Casino, Newkirk, OK 74647, USA

Summary of Responsibilities

The main responsibility of this position is to ensure that the Player Development Department is continually developing and maintaining effective working relationships with a casino property’s very best players and providing services to them to build player loyalty and increase the number of visits or amount played (or both) from among those guests.

In order to do this, a Database & Player Development Project Leader must review all data to verify that there is a follow-through with the department to develop and maintain strong working relationships with key allies throughout the property and in the community to ensure players have the experience they expect while gaming and to generate leads for new business.

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by Executive Management.

• Representing the property as a role model of customer service and professionalism
• Establish and maintain positive customer relationships with players who meet property criteria (and with those identified to have the potential to reach that level of play)
• Audit and review documented contact with coded players as appropriate to generate return visits and provide exemplary service
• Interact with players in person on property, as well as via telephone, e-mail, text message, surveys, and written correspondence to follow up and ensure overall satisfaction
• Verify and audit Hosts use of out-bound phone calls, logs, emails, and texts to confirm contact with players that have not visited the property, and to market VIP parties and events
• Review monthly/quarterly areas of Networking among coded players meant to build relationships among the best customers and to generate leads for new high-worth players
• Review the hosts’ feedback about what they learn about and how they tailor services to guests’ preferences, likes and dislikes- audit hosts profiles of players to ensure things are being documented properly for other hosts when they assist during absences
• Get feedback from the hosts on how they improve their skills, grow their player base, and meet their goals
• Review and document how they resolve player issues, whether real or perceived, to the guest’s satisfaction
• Review results on how guest issues are resolved when they have to be escalated to management
• Audit and document the right balance in every situation between the guest’s desires and the property’s rules, regulations and guidelines
• Review and audit hosts Invites for players to events, tournaments, shows, etc., according to their interests – determine and document players participating and responses
• Review and audit player hotel stays, show, dining and other reservations and communications from host to guest
• Review and audit any marketing offers, complimentary items issued or other offers to guests as play and ensure they are with in property guidelines
• Observe and document special events, player parties, property promotions and other activities as needed and analyze data
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues
• Maintain confidentiality of information about both customers and property; share carefully
• Participate in brainstorming and planning sessions for Player Development program
• Strive to achieve and exceed goals and metrics/objectives
• Review and analyze the growth of business; set and monitor achievement of goals and metrics for the team in alignment with the property’s business objectives
• Verify data from the Player Development Manager to regularly review and ensure that the re-code of the players for the PD team to focus on are of the highest potential
• Analysis of coded and potential high-worth player data
• Audit and review patron account data extractions and queries based on various criteria and filters
• Audit the budget, the…