VIP Marketing Specialist

Hard Rock Tulsa is seeking a VIP Marketing Specialist to join our Loyalty department. As the right hand to a Casino Host, this role will turn strangers into regulars, building genuine relationships and becoming the casino’s friendly face. You’ll be the virtual host, answering questions, offering recommendations, and making sure every guest feels like a pro.

If you’re passionate about delivering excellent customer service, engaging with guests, and contributing to exciting promotions and events, we’d love to hear from you! Bring your skills and enthusiasm to our team and help make every guest's experience unforgettable.

• Build and nurture relationships with new and targeted casino guests, maintaining regular contact, and ensuring guests feel valued and their gaming experiences are always top-notch.
• Make personal outreach calls about special offers and exclusive experiences, ensuring they never miss a beat of the casino's exhilarating rhythm.
• Master the casino's ever-evolving promotions and special events, ensuring you're the ultimate insider tip for your guests.
• Make outbound calls to preferred guests, keeping them updated on upcoming promotions, events, and shows.
• Make personal outreach calls about special offers and exclusive experiences, ensuring they never miss a beat of the casino's exhilarating rhythm.
• Assist with any task needed, from answering guest questions to troubleshooting minor hiccups, making you the ultimate support player.
• Be prepared to tackle any task thrown your way, adding flexibility and adaptability to your casino skillset.

• We're looking for someone with a minimum of a high school diploma (or equivalent) and at least 6 months of player development and/or marketing experience. Alternatively, a blend of education and relevant experience will do the trick!
• Effective written, communication, presentation, and computer skills including working knowledge of all Microsoft Office products.
• Ability to set priorities, work independently, and proceed with objectives with limited supervision in a fast-paced environment.
• Knowledge of principles and processes for providing customer services, which includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
• Be prepared for a vibrant atmosphere with exposure to smoke, noise, and bright lights.
• This role requires the ability to lift and carry up to 50 pounds.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Must have and maintain a valid driver’s license to assist with various activities, as needed.

Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here’s what awaits you:

• Health & Wellness:
  Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
• Financial Security:
  Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance:
  Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
  
  And More:
  Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operates a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

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