Customer Service Consultant

Overview

We're looking for a Customer Service Consultant to join us in our office at Noble Park, Victoria! This role is casual, starting from February with a competitive salary. You will be servicing the needs of our customers across a variety of brands at our office in Noble Park. It’s a fast‑paced and highly supportive, customer‑centric environment that places a big focus on your ongoing development and career pathway.

Our contact centre is open 24/7, so you will need to be available to work on the weekends and outside regular business hours.

As a Customer Service Consultant at AMS, you will manage a range of inbound calls and meet key metrics such as average handling time, quality assurance and roster adherence.

• Engage with customers to provide support when their car breaks down, when they require collision assistance, or need onward mobility services
• Provide excellent customer service at all times
• Contribute to the success of our business by making recommendations for improvement and taking ownership of your results
• Meet the high standards expected within our culture such as call handling times and call quality

You may also be required to engage with customers to provide incident support from time to time.

You will have:

• Proven experience in delivering a superior level of customer service including managing difficult customer conversations in a positive manner
• The ability to understand and meet customer needs, and remain professional whilst working under pressure
• The ability to work both autonomously and as part of a team
• Demonstrated experience using Microsoft Office packages
• Strong attention to detail
• Flexible approach to working hours including weekends
• Experience working in a call centre environment is an advantage but not mandatory

If you don’t meet 100% of the criteria, we’d still love to hear from you!

We offer a range of benefits, including ongoing opportunities for professional development and a range of health and wellbeing initiatives. To help you succeed in this role, we provide paid training over two weeks where you will learn everything you need to know about our products and services.

If you’re looking for an opportunity to make a positive impact on the community, apply today! Please include your current resume and a short cover note relating to why you're interested and suitable for the role.

Australian Motoring Services has been the largest wholesale provider of roadside assistance in Australia since its establishment in 2002 by the Australian Mobility Clubs. We manage an extensive client base in the automotive, travel and retail sectors, on behalf of the Mobility Clubs of Australia and Car Manufacturers (OEMs). Our portfolio includes wholesale roadside assistance, customer care, and management of commercial partnerships offering exclusive national member travel and retail benefits through the Mobility Clubs’ loyalty programmes.