Receptionist, Administrative​/Clerical

REPORTS TO :
Frontline Supervisor

JOB
SUMMARY
:
This position is primarily responsible for answering and routing the Bank’s incoming calls in a professional and courteous manner. This position also provides clerical support to the management staff.

ESSENTIAL
JOB
FUNCTIONS:

• Answers calls coming in on a multi-line phone switch and routes to the appropriate Bank representative for handling. Exhibits professional and courteous phone demeanor at all times.
• Takes readable messages when customers are to be called back.
• Listens attentively to customers to assure proper handling.
• Greets office visitors in a courteous manner and ensures proper sign in. Assists in proper routing of visitors.
• Coordinates the outgoing mailings. Receives and distributes incoming mail.
• Interacts in a professional, courteous manner with customers, prospective customers, visitors, co-workers, vendors, etc…
• Maintains strict confidentiality guidelines in accordance with Bank policy.
• Demonstrates knowledge and expertise of general Bank procedures and support the Bank’s overall mission, standards, policies and procedures, and confidentiality guidelines.

ADDITIONAL RESPONSIBILITIES:

• Provides clerical support to management as needed. This clerical support may include copying, faxing, preparing correspondence, word processing, compiling reports, and other general support tasks.
• Performs other duties as required by operations management.
• Participates on behalf of the Bank in community and Bank-sponsored activities as requested.

SUPERVISORY RESPONSIBILITIES:

• This position supervises no employees.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• High school diploma or equivalent.
• Three months of administrative experience.

KNOWLEDGE, SKILLS,
AND
ABILITIES:

• Strong verbal, listening, and written communication skills. Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Able to adjust communication style to handle effectively diverse situations.
• Good interpersonal skills: able to work well with a wide range of people.
• Presents an outgoing and personable demeanor.
• Attention to detail and problem solving skills.
• Good organizational and time management skills. Ability to follow through on projects and deliverables. Able to handle/focus on multiple tasks.
• Excellent sense of customer service.
• Demonstrates dependability through attendance and adherence to timelines and schedules.
• May be subject to increased pressure situations on occasion.
• Able to make appropriate judgments based on Bank policy and procedures. Demonstrates commitment to Bank values through behavior.
• Understanding of general banking procedures and customer service procedures.
• Able to proactively and effectively participate in the Bank’s sales program by offering customers products or services.
• Able to perform basic mathematical computations (compute rate, ratio, and percentage.) Able to interpret bar graphs.
• Proficient in Microsoft Office applications including Word and Excel.
• Able and willing to continue business skill development.

This is sedentary work that requires the following physical activities:

• Sitting or standing for long periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity including close vision.
• Occasional lifting (up to 10 pounds of computer equipment or paper).
• May be required occasionally to stoop or kneel.
• Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

WORKING CONDITIONS:

• Normal office environment.

NOTE
:
The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.