Crane Service Technician

Crane Service Technician – Mazzella Companies

The Overhead Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.

• Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor or Service Manager.
• Perform planned maintenance and repairs on all types of crane and hoist systems.
• Respond to emergency breakdown call‑outs, including after‑hours and weekend availability.
• Conduct extensive on‑site electrical, electronic, mechanical, and structural troubleshooting to determine root causes and establish necessary repairs using visual inspections and testing equipment.
• Maintain a basic understanding of OSHA, ANSI, CMAA, and other regulatory codes applicable to crane service.
• Apply proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements.
• Complete daily paperwork accurately, including time tickets, service reports, inspection reports, expense reports, and sales lead generation forms.
• Review completed repairs with customers and obtain signatures on daily service reports confirming acceptance.
• Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications.
• Keep the service vehicle stocked with inventory, line stock items, and required forms and literature.
• Maintain a professional appearance and image at all times.
• Communicate regularly with the local office, calling the supervisor at least once per day.
• Promote excellent customer relationships through strong interpersonal skills.
• Maintain Quality Assurance Standards.
• Compile information for replacement and repair proposals and forward to the Service Supervisor or Service Manager.
• Keep training assignments current.
• Perform other duties as assigned.

A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience, or technical college training program (preferred).

• At least 2 years in an industrial maintenance environment or equivalent military experience; the equivalent combination of education and experience is required.
• Industrial HVAC controls and automation experience.
• Previous overhead crane service experience preferred but not required.
• Willingness to stay educated in the crane industry; service technicians must be computer literate and technologically savvy.
• Valid driver’s license in good standing that meets company requirements.
• Heavy lifting/pulling capability (minimum 75 lbs.) and ability to work at heights greater than six feet.
• Standard schedule of 40 hours per week with ability to work varied hours, overtime and on‑call as required.
• Minimal travel required.
• Strong written and verbal communication skills.
• Demonstrated mechanical aptitude.
• Strong analytical, conceptual, and planning skills.
• Excellent math skills and PC literacy (Microsoft Office).
• Detail‑oriented, self‑motivated, and disciplined with ability to multitask.
• Must successfully complete a criminal background check, physical, drug screening, and e‑Verify.

Mazzella offers market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

• Team‑oriented environment
• Real work‑life balance
• Growth and development opportunities with a lifelong learning career path
• Humble, hungry, smart culture
• Market‑competitive salaries
• Comprehensive health insurance
• Technician service vehicle provided
• PPE and power tools provided
• Free virtual doctor visits with $0 copay (Teledoc)
• Tuition reimbursement.

• Safe‑personal commitment to all stakeholders’ well‑being; purposeful control of risk.
• Lifelong learner – routinely acquire new skills and capabilities that bring value.
• Humble – lack excessive ego or concerns about status; emphasize the team over self.
• Hungry – always looking for more, self‑motivated, and diligent; do more rather than just get by, commitment.
• Smart – common sense about people, good judgment, and intuition around their impact on group dynamics.

• Seniority level: Entry level
• Employment type: Part‑time
• Job function: Information Technology
• Industries: Automation Machinery Manufacturing

EOE/Drug Free Workplace