Service and Installation Department Assistant

About Us

For over 30 years, Video Reality has been a pioneer in the audio‑video industry, providing custom integration solutions across Oklahoma. As the original and oldest SMART Technologies dealer in the state, we have built a legacy of innovation and reliability. We are experts in creating tailored, turn‑key audio‑visual solutions for schools, government entities, and businesses.

Our services include video walls, LED walls, stadium audio, interactive whiteboards, digital signage, video conferencing, structured cabling, and multi‑room control systems. Video Reality has enhanced several venues throughout the state, as well as universities, vocational schools, distance learning labs, hospitals, and restaurants.

Video Reality is seeking a highly organized and detail‑oriented Service & Installation Department Assistant to support our fast‑paced operations team. In this role, you will directly support technicians, managers, and customers by coordinating scheduling, preparing project documentation, ensuring accurate job information, and helping keep our service and installation workflow running smoothly.

• Coordinate technician schedules and ensure job assignments are accurately reflected in the Dispatch Portal.
• Serve as the main point of contact for clients to confirm service and installation details and logistics.
• Prepare required documents and manage project resources, including project folders, product and hardware, and project completion documentation.
• Update CRM & ERP systems including ticket statuses, project notes, and ensure all parts, time entries, and completion details are accurate.
• Schedule equipment resources such as trailers, lifts, and rented equipment.
• Maintain inventory of stocked hardware and parts.
• Manage parts and product returns, RMAs, change order products, added parts and products.
• Manage, verify, and modify technician time entries on services, installations, and projects.
• Contact customers for completion signoffs and assist with gathering post‑project feedback.
• Assist with van inventory, cleaning, and required maintenance coordination.
• Attend weekly project meetings and provide relative support to the service and installation team.
• Stage incoming product for service, installation, and projects in warehouse.

Must be 21 years of age or older
Must be Commercial Auto Policy Insurable for Driving Company Vans
Must be clear of Criminal Background History and Sex Offender Registry due to high volume of Educational & site work