Field Service Technician

Field Service Technician at Haynes Equipment Company, Inc.

JOB SUMMARY
:
This position is responsible for placing new equipment into operation and determining new and existing equipment problems and the repair of the equipment.

• Report to Field Service Manager the status of each service trip before leaving the service location. Status shall include travel time and mileage, service hours, name of customer contact, parts used or required to complete, if return trip is required, etc.
• Meet weekly with Field Service Manager.
• Contact client to verify expected time of service or notify any change in time of expected service.
• Obtain a signed service report from customer with items listed above, if possible.
• Advise customer to schedule service and contact you through Office Service Manager rather than directly through you.
• Advise customer to obtain parts information through Service/Parts Department rather than directly through you.
• Obtain daily dispatches from Field Service Manager.
• Service Technician’s office time should be limited to that required to attend weekly Field Service meeting, turn in timesheets, pickup parts, tools, instruments, etc.
• Support the Company’s overall mission, standards, policies and procedures, and confidentiality guidelines.
• Daily travel in Oklahoma.

• Perform other duties and projects as required by the Field Service Manager and Managing Member.

• High School graduate or GED equivalent, Trade school specializing in mechanical and electronic repair or an equivalent combination of education, training or experience.
• Prior experience not required, on‑job training will be provided.
• Experience/Classroom knowledge relay logic and motor controls.
• Experience/Classroom using a Volt Meter including mA measurement and mA signal generation.
• Experience/Classroom using an Amp Clamp.
• Experience/Classroom programming/calibrating process instruments.

• Experience/Classroom troubleshooting PLC logic or development of PLC logic.
• Experience/Classroom troubleshooting, programming and/or repairing Variable Frequency Drives.
• Mechanical knowledge i.e., pumps.
• Hydraulic knowledge i.e., liquid/gas process.

• Demonstrate knowledge and expertise of basic mechanical and electrical evaluation and repair.
• Good verbal and written communication skills.
• Good interpersonal skills: able to work well with a wide range of people.
• Strong organizational and time management skills.
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Good follow through on projects and deliverables.
• Good analytical skills.
• Good problem‑solving skills.
• Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
• Strong sense of customer service.
• Proficiency with personal computer.
• Able and willing to continue business and human resources knowledge development.

• Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Frequent lifting (up to 150 pounds equipment, supplies or tools).
• Driving to client locations and other sites as needed.

• Normal office and field (outdoors) environment.
• Daily travel in Oklahoma.
• Some overnight travel up to 3 consecutive nights.

NOTE
:
The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

This position has been designated as safety‑sensitive because the individual performs duties that directly affect the health and safety of the employee, coworkers, customers, and the general public.

• Operate and maintain pumps, valves, and process control systems.
• Operate DOT‑regulated vehicles and heavy equipment (e.g., crane trucks, trailers).
• Required to comply with FMCSA drug and alcohol testing if…