Maintenance Technician II

Overview

Job Title:
Maintenance Technician 2 (Residential Light Commercial)

Reports To:
General Manager

Status:
Full-time

Category:
Maintenance

Location Name:
Gordon's of Service Experts

Location Address: 12354 S. Sunnylane Road, Oklahoma City, OK 73160

Join the team of experts and realize your true potential! Our team provides training support and opportunities for unlimited professional growth. Join us and become an EXPERT!

Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

• Works under general supervision to perform maintenance calls
• Independently performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Conducts diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
• Records all required information on a customer call using a hand-held device; completes forms and paperwork neatly and accurately; collects payment if necessary
• Communicates with dispatch to ensure an accurate status report of activities and availability
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Promotes products and services to the customer; informs Sales and Service Coordinator of replacement product sales leads
• Ensures company property, vehicles, and tools are used, maintained, and accounted for
• Represents the company professionally, honestly, and ethically in all business matters
• Follows standard procedures and processes; ensures the company vehicle is properly stocked
• Performs similar/other duties as needed or assigned
• Manages service calls and performs routine maintenance as required
• Delivers quality customer service and promotes basic products and services to customers

• High school diploma or GED
• 2-5 years of experience as an HVAC Maintenance Technician
• Must possess all valid licensing or certification as required by local laws
• EPA and safety certifications required
• Fundamental knowledge of HVAC equipment operation and related accessories
• Proficient mechanical aptitude and ability to operate tools and equipment
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems
• Effective communication skills with customers
• Strong time-management and organizational skills
• Valid driver's license with acceptable driving record
• Flexible hours and on-call availability
• Experience performing basic maintenance on HVAC equipment is desirable
• Physical ability to stand, walk, climb ladders, access attics/basements/crawl spaces, and lift up to 40 pounds
• Ability to work in varied environments and conditions

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package to support employees and their families, including:

• Competitive pay with incentive opportunities
• Paid Time Off and company holidays
• Medical, Dental, and Vision Insurance
• 401(k) retirement savings with company matching
• Life and disability insurance options
• Supplemental benefit programs
• World-class training through Experts University
• Career development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process.

To request an accommodation please email talenta