Account Manager

Employee Benefits Account Manager – INSURICA

Overview

The Employee Benefits Account Manager assists clients with service needs, makes changes to existing accounts, and meets marketing responsibilities. The role maintains service and sales delivery standards and provides quality client experience.

Responsibilities

• Market new and renewal accounts and ensure all proposals, applications, and submissions are complete and accurate.
• Review existing coverage with producers or insured, update specifications, and compile loss experience.
• Track each account marketed and maintain a record of carriers used and current status.
• Stay informed on market availability, competitive markets, and expand market knowledge.
• Verify correct rates and premiums for requested coverage on new and renewal accounts.
• Develop relationships with existing agency customers and carriers.
• Check policy changes, endorsements, and audits for accuracy in rating, typing, coverage, signatures, and input data per guidelines; invoice premium transactions as they occur.
• Maintain an effective suspense file on outstanding orders, correspondence, and reports, and follow up on overdue items.
• Maintain contact with clients as necessary, including enrollment meetings.
• Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs (includes newsletter).
• Respond to phone calls from clients and companies and comply with requests or refer to the producer; assist in resolving claim issues.
• Determine reasons for cancellation requests, act to save accounts, and notify producers according to agency guidelines; process cancellation requests with carriers to ensure accurate resolution.
• Refer current and prospective clients to the Commercial and Personal Lines Department for solicitation of those lines of business.
• Perform all actions in a manner that avoids potential errors and omissions.
• Process daily mail in a timely manner.
• Maintain a weekly log of new business submitted, quotes issued, and policies written, coordinated with management using agency reporting systems.
• Participate in seminars and training to maintain required licenses and develop knowledge and skills.

Qualifications

• 2–4 years of previous life/benefits experience preferred.
• State‑issued life and health insurance license, or the ability to quickly obtain the required license.
• Bachelor’s degree preferred.
• Applicable professional insurance designations (CPCU, CIC, etc.) preferred.

Knowledge, Skills, and Abilities

• Thorough knowledge of insurance markets.
• Ability to travel locally and overnight as needed.
• Strong PC skills with effective utilization of agency management systems.
• Thorough understanding of financial services underwriting and coverages; ability to interpret abstract information.
• Ability to work within a fast‑paced, changing priority environment.
• Self‑motivation and initiative to prioritize and be self‑directed.
• Regular and punctual attendance required.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and ability to interact effectively with colleagues and managers across all levels.
• Ability to promote and maintain a team environment and find solutions for customers, companies, and the agency.
• Ability to adhere to company policies procedures.

Working Conditions and Reasonable Accommodations

• Fast‑paced, multi‑tasking office environment with high disruption and changing priorities.
• Occasional local and out‑of‑town travel – less than 15%.
• Approximately 80% sedentary work, exerting up to 10 pounds of force occasionally; negligible force frequently.
• Ability to lift up to 20 pounds occasionally.
• Requires operation of a computer workstation, including keyboard and video display.
• All requirements may be modified to reasonably accommodate physical or mental impairment.

Equal Employment Opportunity – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.