T Mobile Authorized Retailer Sales Associate

Benefits:

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Company Overview:
Luna Wireless is an authorized T‑Mobile retailer and one of the largest authorized T‑Mobile retailers in the U.S. The company offers a fun, fast‑paced retail environment and full‑time and part‑time positions are available.

Why Join Our Team?
Apply to earn unlimited commissions and grow in a fast‑paced, customer‑centric culture. Bilingual Spanish speakers are encouraged to apply, but bilingualism is not required.

Job Overview:
Retail Sales Representatives (RSR) are brand ambassadors who bring the T‑Mobile brand to life. RSRs build excitement around our products, educate customers, and provide a world‑class customer experience in a constantly evolving retail environment.

Responsibilities:

• Assist customers in picking up where they left off, whether online, through Customer Care, or in‑store.
• Explore individual needs and demonstrate the latest technology in‑store.
• Side‑by‑side sell personalized solutions beyond the device and service plan.
• Approach service and sales needs with composure, integrity, and compassion.
• Use digital tools to demonstrate coverage, plan value, and unlimited connectivity.
• Complete new employee training on T‑Mobile in‑store experience, systems, and reference resources.
• Seek information about wireless innovations and technology.
• Handle cash and store operations responsibilities as needed.
• Partner with T‑Mobile employees across channels to resolve issues and own the customer experience.

What You’ll Bring:

• Passionate customer advocate who enjoys connecting and having fun.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders while serving customers.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience; retail environment preferred.

What We Offer:

• Competitive base pay plus milestone bonuses.
• Benefits for part‑time and full‑time associates.
• Medical, dental, and vision benefits.
• 401(k) plan.
• Generous paid time‑off programs.
• Phone service discounts.
• Serious growth potential for your career.

Requirements:

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates are encouraged to apply.

We are an equal opportunity employer. We welcome candidates of all backgrounds, including people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ individuals, and parents. We encourage everyone to apply, even if not all qualifications are met exactly. The role is open and currently accepting applications.