Zone Manager- OKC Airport

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Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and dining environment that is diverse and inclusive. Our part-time and full-time opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year.

• Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent understanding of the company standards, processes policies and practices
• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices
• Demonstrated ability to provide supervisory guidance to a team and instill trust
• Supervisory work; significant interpersonal relationship skills
• Must be able to perform a 45-hour minimal weekly work schedule

• Put the customer first at all times (internal and external)
• Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service
• Foster and role model an excellent employee experience where quality & engagement are promoted through the store
• Create and maintain good working relationships with fellow associates
• Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and escalate as required
• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines
• Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner
• Where required, completion of store schedules and store payroll processes
• Follow company policies and procedures and maintain a safe working environment
• Key Holder (open and close store), where required

• 45 hour work week (this includes 5 hours overtime each week)
• Weekend availability is a must
• Open availability- opening shift starts at 3:30am, closers may be on shift until 9:00pm-9:30pm
• High school diploma or equivalency required
• Minimum 2 years experience in a retail or customer service leadership role is preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
• Comply in all respects with the provisions of the Standards of Business Conduct Policy

• Career advancement opportunities
• Fun Work Environment
• Medical Benefits
• Company Paid Time Off
• Premium pay for Worked Holidays
• 401K Program
• On-line Learning system
• Associate recognition Programs
• Merchandise and dining discounts
• Transportation and parking space assistance

• Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the environment.
• As airport travel returns to normalcy in a post-COVID-19 world, our nationwide employees are upholding the highest safety and health…