Server – Thirty Nine Enterprises, LLC

Overview

Thirty Nine Enterprises, LLC is a subsidiary of First Americans Museum with the goal of driving First American Museum’s mission within food and beverage services. The Server plays a key role in the operations of the 39 Restaurant and catering services. The Server is responsible for ensuring customers have an excellent impression of 39 Restaurant from waiting on guests, presenting themselves with a kind and welcoming demeanor, exercising high attention to detail and accuracy, being efficient and an excellent team player.

• Provides outstanding customer service to create a welcoming atmosphere.
• Greets guests promptly and courteously, reviews food & beverage specials, and menu options.
• Maintains server stations and to go stations before, during and after shift to ensure proper set-up and cleanliness.
• Keeps tables, dining areas, and service stations clean and organized throughout the shift.
• Accurately takes guests orders and inputs the order into the POS system.
• Confirms ready orders with expeditor, then runs them from kitchen to guest.
• Ensures that guests have their complete order, cooked to their satisfaction and all their required items are delivered.
• Ensures guest satisfaction throughout the meal service, including drink refills, bar orders, pre-bussing and removal of empty plates.
• Follows all safety and sanitation policies and procedures to ensure a clean and safe dining environment.
• Maintains knowledge of 39 restaurant menu items, daily specials, ingredients, and allergens to answer questions or make recommendations.
• Collaborates with other restaurant servers and kitchen/bar staff for seamless service and timely order delivery.
• Manages complaints or problems with a positive attitude alongside management.
• Processes payments accurately via cash, credit card, or other methods, and issues receipts.
• Completes payment transactions and thanks guests for visiting.
• Restocks and prepares dining areas for the next shift or service.
• Abides by all state, federal regulations and ABLE liquor law policies pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Participates in team meetings and training sessions to stay informed about new menu items or procedures.

• High school diploma or GED equivalent
• 1-2 years of experience as a server
• 2-3 years of experience in the restaurant industry
• Ability to provide exceptional customer service
• Excellent communication and interpersonal skills
• Oklahoma ABLE Employee License required
• Serv Safe Food Handler Certificate
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to stand, walk, bend, and lift for extended periods
• Basic math and cash handling skills
• Strong attention to detail and accuracy
• Ability to work well in a team setting
• Flexibility to work evenings, weekends, and holidays as required
• Compliance with all food safety, alcohol, and sanitation standards.
• Knowledge of food and beverage pairings

The Server reports to the General Manager & the Front of the House Manager.

The Server adheres to the policies and ethics of Thirty Nine Enterprises, LLC at all times and asks for assistance on any matters or answers to any questions not covered by this job description.

The Server provides services to provide high quality customer interactions and efficient service at 39 Restaurant & Catering. Responds promptly to needs of the restaurant. Meets commitments.

Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.

Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in the decision-making process. Makes timely decisions.

Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check.

Thirty Nine Enterprises, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.