Chief Nursing Officer - CNO - Adult Services

Position Title: Chief Nursing Officer - CNO - Adult Services Department: Administration Job Description:

General Description

The Chief Nursing Officer (CNO) is a senior executive responsible for the strategic and operational leadership of nursing care delivery across Adult Services, ensuring high‑quality patient care, compliance with regulatory requirements and efficient operations. Ensures compliance with patient care quality standards and oversees the planning, organization and direction of the overall nursing and direct patient care services.

The CNO reports to the system Chief Nurse Executive and has a matrix reporting structure with accountability of operational performance to the President of Adult Services. The CNO collaborates with the Associate Chief Medical Officer and President of Adult Services to implement and evaluate the outcomes of strategic initiatives to improve quality, safety, efficiency and engagement that support overall financial resiliency of the enterprise.

The triad leadership team partners closely with our academic partner to ensure alignment of services and clinical care delivery across the continuum of their respective services.

As a member of the Nurse Executive Team, this role supports standardization and evaluation of clinical operations to establish desired nursing outcomes relevant to professional nursing practice system‑wide. As a member of the Adult Services leadership team, the CNO is expected to demonstrate transparency, integrity and consistency in all interactions and to work collaboratively with peers, supporting them as well as holding them accountable as members of the leadership team.

Essential

Responsibilities Communication and Relationship Building Effective Communication — Demonstrate skill in interpersonal communication.

• Communicate in a way as to maintain credibility and relationships.
• Make oral presentations and produce written materials to diverse audiences.
• Create a shared vision.
• Assert views in non‑threatening, non‑judgmental ways.

Relationship Management — Create a trusting environment by following through on promises and concerns, establishing mechanisms to follow‑up on commitments and balancing the concerns of individuals with Adult Services and enterprise goals and objectives.

• Engage staff and others in decision‑making, promote decisions that are patient centered.
• Facilitate consensus building to achieve outcomes through engagement of stakeholders.
• Inspire desired behaviors and manage undesired behaviors by addressing and modeling appropriate conflict resolution.

Diversity — Establish an environment that values diversity (e.g. age, gender, race, religion, ethnicity, sexual orientation, culture).

• Establish cultural competency in the workforce.
• Incorporate cultural beliefs into care delivery.
• Provide an environment conducive to opinion sharing, exploration of ideas and achievement of outcomes.

Community Involvement — Represent the organization to non‑health care constituents within the community, serving as a resource to community and business leaders regarding nursing and health care.

• Represent the community perspective in the decision‑making process.
• Serve on community‑based boards, advisory groups and task forces.

Medical and Staff Relationships — Build credibility with physicians as a champion for patient care, quality and the professional practice of nursing. Create opportunities for physicians and nurses to engage in professional dialogue.

• Collaborate with medical staff leaders and other disciplines in determining needed patient care services, equipment, facility needs, developing patient care protocols, policies and procedures.
• Confront and address inappropriate or disruptive behavior towards patients and staff using medical staff bylaws to address physician performance issues.
• Represent nursing at medical executive committee and other department and medical staff committees.

Academic Relationships — Accountable for maintaining and promoting positive academic relationships within the organization, in support of system‑wide strategies relative to nursing workforce, education and development.

• Determine current and future supply and demand for nurses to…