Senior Stewarding Supervisor

Location

Come and join our team at this 605‑room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70‑acre Scissortail Park. The property includes an all‑day dining outlet (Seltzer’s Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob’s Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (Rare Bird Gift Shop).

Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (Cat Bird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre‑function space that overlooks the park.

The Senior Stewarding Supervisor will oversee and manage the day‑to‑day operations of the stewarding department for assigned shifts. This position will be responsible for supervising the team, ensuring the highest standards of cleanliness, sanitation, and equipment maintenance are maintained, as well as optimizing workflow efficiency. Additionally, the Senior Stewarding Supervisor will mentor and guide staff, ensuring policies, procedures, and safety protocols are consistently followed.

This role also serves as a lead for more complex tasks and resolves issues as they arise, supporting both staff and management.

• Supervise and lead the stewarding team to ensure operational efficiency and cleanliness standards are met or exceeded.
• Lead by example to foster a positive work environment, focusing on team performance, motivation, and professional development.
• Foster a culture of excellence, teamwork, and professionalism among stewarding staff.
• Conduct regular team meetings to reinforce safety protocols, hygiene standards, and best operational practices.
• Assign duties to team members and conduct regular performance evaluations to ensure high‑quality service.
• Ensure the proper distribution, cleaning, and maintenance of all China, silverware, glassware, and kitchen equipment.
• Oversee the proper sanitation and cleaning of all kitchen areas, storage spaces, and equipment, ensuring compliance with health and safety standards.
• Help oversee deep‑cleaning schedules for kitchens, storage areas, and dishwashing stations to always maintain pristine conditions.
• Oversee proper waste disposal and recycling procedures.
• Manage and optimize work schedules, ensuring adequate staffing for each shift.
• Review and reinforce operating procedures, policies, and safety standards with team members.
• Proactively address and resolve any issues that arise during shifts, including staffing, equipment, or operational concerns.
• Be the primary point of contact for escalated issues and provide solutions that align with company goals in the absence of the Executive Steward.
• Monitor temp logs in outlets and ensure Stewards are properly logging temps.
• Train, mentor, and develop stewarding staff to follow safety and hygiene protocols.
• Mentor and train stewards and supervisory staff, including those with limited experience, to ensure they understand procedures, policies, and company standards. Identify opportunities for staff development and conduct regular training sessions to improve efficiency and performance.
• Monitor and manage inventory levels for stewarding supplies and equipment, ensuring the department is adequately stocked and prepared for events or daily operations.
• Work with the Executive Steward to manage the purchase and repair of equipment, ensuring minimal downtime.
• Collaborate with the culinary and front‑of‑house teams to ensure smooth coordination of service and operations.
• Support banquet and event operations by ensuring proper setup and breakdown of equipment.
• Communicate effectively with management regarding departmental issues, staffing levels, and any other concerns requiring attention.
• Coordinate with maintenance teams for necessary repairs or replacements.
• Prepare daily reports and assist in tracking departmental performance metrics.
• Complete and…