Assistant Director of Adult & Family Services

This position is located in Oklahoma City, Oklahoma.

Travel is EXTENSIVE - Must possess a valid driver's license and must maintain required car insurance.

Bachelor’s degree and six (6) years of professional business or public administration experience, including three (3) years in a supervisory or administrative capacity

OR

An equivalent combination of education and experience.

NOTE:

No substitution is permitted for the required administrative or supervisory level experience.

Preference may be given to applicants who have experience in Adult and Family Services, TANF, Long Term Care, or Refugee Assistance.

Positions in this job family are assigned responsibilities for the direction and management of major division activities involving the principal operations of the agency. This includes managing professional-level staff and overseeing multi-functional division operations.

Basic

Purpose:

Positions in this job family are assigned comprehensive leadership and operational oversight of the Specialized Services area within Adult and Family Services (AFS). This includes directing both program and field operations for the Temporary Assistance for Needy Families (TANF), Long Term Care (LTC), and Refugee Assistance programs, ensuring these programs are administered in alignment with federal and state requirements, agency priorities, and AFS performance expectations.

The role provides strategic direction, operational leadership, and high-level coordination across multiple specialized programs that serve vulnerable Oklahomans.

• Program and Field Operations Leadership:
  Provides executive oversight of statewide program and field operations for TANF, Long Term Care, and Refugee Assistance. Ensures consistent implementation of policy, quality standards, accuracy expectations, and customer service goals across all field offices and specialized units.
• Policy and Strategy Development:
  Directs the development, interpretation, and implementation of policies and procedures specific to TANF, LTC, and Refugee Assistance programs. Ensures policies align with federal regulations, state statutes, and agency priorities. Leads program analysis to refine policies, anticipate operational impacts, and improve service delivery.
• Budget and Resource Management:
  Develops and manages program budgets for all specialized service areas. Oversees allocation of staff, financial resources, and operational tools needed to support program integrity and field performance. Ensures effective stewardship of state and federal funds.
• Program Compliance and Advisory Support:
  Serves as the agency’s primary advisor on TANF, LTC, and Refugee Assistance program requirements. Ensures statewide compliance with federal and state rules, oversees corrective action efforts, and provides technical guidance to leadership, field staff, and partners.
• Performance and Program Evaluation:
  Establishes program goals, benchmarks, and quality expectations. Reviews operational and performance reports (including timeliness, accuracy, production metrics, and quality indicators) to evaluate program effectiveness. Implements strategies to improve outcomes, reduce errors, and strengthen service delivery.
• Human Resource and Workforce Development:
  Oversees staffing utilization, hiring, retention strategies, and workforce support for Specialized Services. Ensures supervisory and field staff receive necessary training related in SNAP, Medical, Child Care Subsidy, TANF, LTC, and Refugee Assistance. Upholds Merit Rules and agency personnel policies and promotes a culture of accountability and professional development.
• Technology Utilization and Innovation:
  Ensures effective use of technology solutions supporting AFS operations. Collaborates with IT partners to advance modernization efforts, improve workflow efficiency, and integrate new technologies that support payment accuracy and operational performance.
• Stakeholder and Interagency Engagement:
  Acts as a liaison…