Field Service Technician; Neptune - Oklahoma

What You Will Do

As a Field Service Technician providing support for Neptune, you will spend the majority of your time in four key areas:

• Traveling between hospitals based on assignment of service requests.
• Troubleshooting and resolving customer and product issues.
• Building positive relationships with Stryker customers, peers, and internal partners.
• Documenting service results in order to maintain accurate quality records.

Environment is fast-paced; you’ll be on the go and solve complex problems while maintaining strong relationships with customers, sales representatives, and internal partners. The role lays a foundation for multiple career paths including engineering, project management, sales, and leadership. You should enjoy solving problems, be willing to travel most weekdays, communicate effectively with customers, and maintain strong documentation skills.

• Self-directed initiators. People who take ownership of their work and drive productivity, change, and outcomes without prompting.
• Collaborative partners. People who build and leverage cross-functional relationships to drive continuous improvements across the business.
• Analytical problem solvers. People who identify root causes, evaluate optimal solutions, and recommend comprehensive solutions to prevent future issues.
• Goal-oriented developers. People who keep the customer and requirements in focus and deliver safe and robust solutions.
• Meticulous documenters. Detail-oriented people who maintain meticulous documentation of reports, metrics, proposals, and presentations.

• Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment.
• Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast-paced environment and often stressful working conditions.
• Highly organized and able to prioritize tasks.
• Special attention to details.
• Ability to present ideas and results in a logical manner.
• Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
• Must be self-motivated, self-reliant and able to work with little supervision.
• Must have an outstanding driving record.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
• Ability to exert up to 75 lbs of force occasionally and/or up to 20 lbs of force to move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
• Proficient in Microsoft Office Applications.
• Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
• Excellent teamwork, coordination and collaboration skills.

• Minimum of 3 years technical service or equivalent experience preferred.
• Biomedical equipment maintenance, repair and installation experience preferred.
• Proficient with Microsoft Office (computer software) and adaptability to learn company software.
• Must be able to explain and generate detailed guidelines and procedures.
• Adhere to HIPAA and other related patient confidentiality policies and procedures.
• Valid driver’s license with good driving record.
• Stryker may require access to customer accounts to obtain various vaccinations as an essential function of the role depending on customer requirements.

• High School Diploma or GED required.
• University or formal technical training preferred.

• Company vehicle for business use
• Medical, Dental, Vision, and Prescription Drug Insurance
• Tuition reimbursement
• Matching 401(k), plus opportunity for a discretionary contribution
• Paid Vacation/Sick Time
• Basic life, AD&D and supplemental life insurance
• Short-term and long-term disability insurance
• Employee Assistance Program
• Wellbeing program with incentives
• Discounted employee stock purchase plan