Network Engineer II

About Rigil

Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.

6500 S Mac Arthur Blvd Oklahoma City, OK

Job Type: Full Time

Network Engineer II

• Network and security-related certifications (CCNA, Security+, Network+)
• Bachelor’s degree in computer science, information systems, or other related discipline.
• Provides advanced knowledge to create engineered drawings, statements of work, and technical manuals to determine requirements for Telecommunications Unit (AMK-224).
• Directs and participates in all aspects of the FAA Network Engineering/Security framework including installing, configuring, monitoring routers/switches and other network devices while maintaining secure, redundant and reliable operation of the MMAC Backbone Network and the MMAC Internet Access Point (IAP). Maintain and update documentation of Network security, including platforms, design, operation and procedure manuals.
• Ensure network team documentation is complete and conforms to requirements before making any hardware/software changes to production network. With no supervision, complete transactions in network management/monitoring tools, Internet Filtering/caching, routing protocols, Access Control Lists and Uninterruptible Power Supply network monitoring.
• Ensure backbone network and IAP conforms to appropriate FAA/DOT security regulations, policies and procedures.
• Leads Scaled Agile Frameworks (SAFe)/Agile or traditional Waterfall Program Management work groups related to automation/standardization efforts.
• Subject Matter Expert in strategic planning committees and task forces organized to integrate the efforts of Information Technology (IT) groups into an effective and total Enterprise Program.
• Project Lead and subject matter expert on network enhancement and modernization projects.
• On daily basis, monitor and solve advanced/complex tickets established in the Help Desk “Network” Queue that are infrastructure related. Monitor the Telecommunications (AMK-224) local work order tracking system (Archibus is the current system) queues for tickets related to the network infrastructure. Instruct and support other FAA personnel who may also be implementing Archibus Network Queue tickets. Monitor and administer network monitoring tools to ensure network performance and uptime.
• Continuously monitor all Configuration Change Management Processes. Perform installation, testing, modification, enhancement and maintenance of LAN/WAN computer networks.
• Perform network analysis and troubleshooting techniques on Cisco and Juniper LAN/WAN equipment, Windows and Linux systems, and related services.
• Diagnose and resolve problems; implement operating system patches and upgrades; address security rights/issues with firewalls, switches, routers, VPN, etc. At a minimum, provide Management with weekly status updates on project/tasks, problems/concerns, or other outstanding project related issues. When applicable, allow Network Engineer II and lower to shadow in all aspects of the job.

• Bachelor’s degree in computer science, information systems, or other related discipline.
• Five years of combined documented Information Technology (IT) experience.
• Installing, maintaining, or managing any one of the following:
  Camera’s, Circuit and WAN Management, Interfacing with MPLS and LTE Vendors, Cisco ISE and DNAC, IoT equipment, NAT/PAT, Network Tools such as Solar Winds, Cisco Routers, Cisco Switches- 9300, 9500, Network Connected UPS equipment, TACACS/RADIUS.
• Help troubleshooting and maintain network tools and topology maps.
• Maintain complete details of issues in ticketing system, receive phone calls directly from end-users.
• Work tickets escalated from Tier 1 service desk personnel and the ability to escalate to provided vendor contacts.
• Conduct research, analysis and correlation across diverse data sets.
• Meet SLA requirements for response, restore, and notification times with proper pending codes.
• Working knowledge of ITIL principles.
• Experience with enterprise-level ticketing systems such…